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January 2024 by Paul Prangler3
They are shysters the minute I said I'm on disability so it took me 5 years to save the 5,000 dollars up, the guy said "oh I have just the car for you" how convenient they have a vehiclefor exactly 5,000, so they went to the back lot and disappeared for about 15 minutes or so. Well they must have filled it up with fluid so it would temporary drive smooth n quite they wouldn't let my mom come with us on the test drive for some reason, as soon as I handed him the 5,000 dollars I noticed a dent and I told him about it and then he said we'll you got a plunger at home right", the the car broke down half way home it was the transfer case cost 1600 $s .anyways I immediately called him and told him it broke down he said " tough luck as is" I said as is when It was running good for that hour. Anyway I called the mother store and the secretary said who and then she said oh that's his other name. Anyways I called daily trying to get the owner on the phone well he was never in the office.so they never even helped me fix it or anything
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January 2024 by Jeff Panknen
I just bought a 2024 Chevy TRAX LT through Pella Motors. I can not say enough good things about our experience.Our salesman (Dawson Ford) was very helpful in working with us to get the car we wanted. He provided lots of information for us to consider to ensure we knew everything we needed to know to make the right selection.The finance officer (Carl Livingston) went into great detail with us to ensure we understood all of our financial and extended warranty options.In both cases there was no pressure, just great, friendly service.The detail shop did a wonderful job of getting the car prepped for us to take home.I would recommend Pella Motors to anyone. I look forward to working with them in the future as we service our new vehicle.
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January 2024 by Kooyman Real Estate Team
From the moment I stepped into Craig Ford Dealership, the level of service I received was nothing short of extraordinary. The owner, Craig Ford himself, has fostered an environment where customer care is evidently the top priority. The team, led by his example, goes above and beyond to ensure a memorable and pleasant experience for every customer.Our salesman, Dawson Ford, was the epitome of professionalism and attentiveness. He listened to our needs, answered all our questions, and demonstrated an unparalleled commitment to helping us find the perfect vehicle.Craig Ford does more than just sell cars; he builds lasting relationships with his clients through tireless dedication to satisfaction. If you're in the market for a vehicle, and you're looking for a team that will take care of you every step of the way, look no further than Pella Motors.
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December 2023 by Diane Roth
Had a great experience as usual, the staff is friendly and helpful. The work was done within the stated time frame and since I left the facility during the work, they called me to let me know when my vehicle was done.
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November 2023 by Austyn Levi
Got a used vehicle from them and Tyler was absolutely amazing helping me through the different options and explaining things. It was an absolute world of difference coming here then the few other places I tried before hand. Went in, told them my budget and they never once tried to get me to go over that budget. Walked away with a vehicle!
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November 2023 by Ruth Brom
Everyone was friendly to work with. Kristin and staff did a great job locating the perfect vehicle for me. Financing and paperwork were smooth and easy. Overall, a great experience!
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October 2023 by Judy
Every person that I dealt with was very helpful and friendly. I couldn’t have asked for better service or friendlier people. I’ve always dealt with Pella Motors but had a different sales person. It was hard to think that I would have to deal with new people. But I need not to have worried. I really appreciate the service that I received.
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October 2023 by Katie McDanel
Darren the service manager is amazing!! He went above and beyond to make sure I got what I needed with my car issues!! Thanks again!!
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August 2023 by Robert Fuller
I truly enjoyed the ease of getting everything done, mostly through texts and online. Taking the trip to complete was exciting as I knew exactly what to expect once I got there as far as numbers go. I was in and out in no time with the exact car I had been looking for.
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July 2023 by Doug Kooyman
Thanks to the Great Team at Pella Motors for everything you do. On my most recent appointment you gave my Yukon the service it needed, fixed a flat tire and rotated my tires. And, Pella Motors loaned me another car while my Yukon was being serviced. That allowed me to continue working.I have owned several cars and trucks. Pella Motors is the BEST place to buy more and have them serviced.
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July 2023 by Ashley Ross
I recently purchased my vehicle from Pella Motors and I cannot recommend enough! I would highly recommend working with Kristin! She was very knowledgeable and she really listened to what my personal needs and wants were and she not only met but exceeded my expectations! She made the whole process smooth, easy and fun! I never felt any pushy sales tactics or like I was being tricked or forced to buy any extra products. If you are looking to purchase a new or used vehicle go to Pella Motors and ask for Kristin. You won't regret it!
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June 2023 by Rebecca Lovell
Dawson was extremely helpful and everyone there is so professional! Plus, toys for the little guy to play with, and cookies. We were all happy!
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May 2023 by Koby Pagel
Pella Motors did a great job with my lift kit install. I took it to Big Bend National Park and took it down a Jeep Badge of Honor trail with no issues. They have done a great job with general maintenance ever since.
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May 2023 by Keri VanDenHeuvel
Dawson went above and beyond to help my daughter find the car she wanted. All of the staff we worked with were very kind and stayed after hours to make sure we were taken care of! Thank you!
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April 2023 by Terri Lutts
I would have given a 5 star if it weren't for the gentleman who decided to leave my keys in the vehicle after dropping it back off to me instead of returning the keys to me directly and letting me know my car was returned. when I got off work and got to my car the keys were sitting in plain site in the cup holder. Just grateful that this is Pella Iowa and not the crime ridden big city where I come from. But other that that the guys did an amazing job!!!
