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January 2024 by Tracey Huckstep
Excellent service and great clean trucks! Have used them for long distance moves and in town trips ands never an issue!
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August 2023 by Heather Pippel
I was traveling multiple states and this location called me in the middle of my move telling me they don’t accept trailers. The ONLY reason I went with Uhaul was because they have a location in Pella. Customer service stunk. The lady I spoke with offered me a measly $25 off which was a slap in the face. We had to drive 30 min one way to return the trailer, which added for a horrible and extra long moving weekend. I could not be more unimpressed and surprised by the last of customer care.
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November 2022 by Tyler Johns
Very friendly and helpful!
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September 2022 by Donna DeJoode
Exemplary customer service!! I made a U-Haul reservation through another dealer. There were multiple issues in the trailer being where it was supposed to be for pickup (no blame on the original dealer). Out of frustration & panic and no help from the more corporate/scheduling U-Haul office, I contacted U-Haul Neighborhood Dealer in Pella. He went above and beyond to assist me in getting the needed trailer, even though it wasn't through him! He even called me the next day to ensure the plan was in place. He received no compensation from my reservation & rental. Best customer service!! If a moving trailer is needed in the future, I will be calling U-Haul Neighborhood Dealer!
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May 2022 by J Tum
Lots of units available and fast in and out.
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August 2021 by Wendy Massey
Very shady company to work for!!!!!
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June 2019 by Mikey Carr
Great people, and well taken care of trucks would definitely recommend using this place.
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April 2019 by kirsty bentley
Very good service, the young man was very helpful as I didn't have a clue. Would use again in a heart beat. It was also nice to have here in town. No wasted time traveling miles for pick up and dropping off.
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December 2018 by Michael Anderson
Previous posting goes dido for here.
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June 2018 by Anna Clark
Great service
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December 2017 by Ryan Lanning
Helpful staff
