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October 2023 by Al Redzic
Dustin was great to work with and answered all of our questions promptly. He was knowledgeable and helpful thru the process. Thank you for your service !
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October 2023 by Juan Munoz
While Ford Motor was experiencing difficulty with part supplies and UAW workers, Ulrich was able to get parts for a new truck and the dealership was willing to supply us with a loaner car for the duration of the repair time. We knew that it could potentially take several months to get the parts, but it only took a few weeks. Great job, Ulrich.
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September 2023 by Julie Scarlett
We had a wonderful experience in buying our new vehicle at Ulrich Ford. The salespeople, sales managers and finance person were very helpful and polite. Best buying experience i have had in 30 years!!
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September 2023 by Jo Heigele
Scheduled my appt, they immediately got my vehicle in as scheduled, I was kept informed of the status of the work, all the employees were very pleasant and helpful.
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September 2023 by Trevor Rau
Ulrich Ford Lincoln is the greatest. If you're looking for the perfect salesperson to work with, look no further than Michael Klatt. He put me in my Escape so quick, and I love this vehicle! Needed something larger than my Focus to transport my music equipment for gigs. Also put a lot of miles on my vehicle driving from gig to gig and the service department is super quick to get me in for anything I need, (usually an oil change and tire rotation). You can fully trust the team at Ulrich and know you are making the best decision by buying a car here, instead of anywhere else. 10/10
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August 2023 by Kevin Hunt
They were quick to get me in and have a loaner car ready for us. They were able to diagnose the problem, tell us what was wrong, est how much the repair would cost, and when they could repair it and when we would expect our vehicle back.
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August 2023 by Dean Roorda
Always great service. Respectful, efficient, and talented. I brought an intermittent power loss problem to them, which they worked hard to solve, with good results.
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August 2023 by Beth Fletcher
Very friendly and work done right and always keep me informed and make sure I know if there is more needed and ask before to make sure it's alright.
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May 2023 by Marlene Crews
Jake at Ulrich Ford Lincoln was very instrumental in making sure the sales transition was handled flawlessly. He also took the time to explain and show me all the features of my new car. I would highly recommend this dealership and visit with them about your new vehicle purchase.
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April 2023 by Family of Finn
It was great working with PJ!! The best salesman we ever worked with!! His kindness, knowledge of the Ford motor company, trustworthiness, experience are top! The staff there at Ulrich Motors are all top notch! You won’t regret using this dealership!! Check them out! Thank you all!
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April 2023 by Jody Karns
I would never ever take my 2018 truck to the body shop again. I had an accident on Christmas day. Front end damage with engine codes and was told 3 weeks. They had my truck 3 months and gave every excuse why it wasn't finished. I am repeatedly told parts weren't available. They didn't try and get parts from anywhere else. But sent my truck to another shop to mount front bumper and nothing that shop did was complete or worked. I finally get truck and I point out things that were not replaced or finished.The parts were put in a box in my back seat and I am told they didn't know how to put them on. Also I had service codes that were never fixed and engine work not done they said they did. They said the codes would go away. LolI then take my truck and head out of town for work the next day. I end up broke down 300 miles away from home at 2 am and have to have truck and camper towed. $700 camper tow. All because they said they fixed it. Now my truck is in shop in Champaign Illinois getting all the engine work done for another several weeks and even a new transmission because they said they did the work.They received the insurance money and didn't do the work. I will be getting a lawyer when I get my truck back and me back home and make them repay me for all the out of pocket and invoices incurred. Amber is the worst and her staff apparently are not qualified. If I could give a -100 stars I would.** I called and talked to the owner and he didn't seem to care about what happened at his shop or about what happened because of his staffs incompetence. He didn't call me back when I left messages. I had to keep calling.
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April 2023 by DeWayne Strong
The collision manager Amber has made every aspect of my collision repair work very effortlessly. The collision crew worked diligently and effectively as it shows in there craftsmanship. Thanks again everyone.
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April 2023 by Jody K.
I would never ever take my 2018 truck to the body shop again. I had an accident on Christmas day. Front end damage with engine codes and was told 3 weeks. They had my truck 3 months and gave every excuse why it wasn't finished. I am repeatedly told parts weren't available. They didn't try and get parts from anywhere else. But sent my truck to another shop to mount front bumper and nothing that shop did was complete or worked. I finally get truck and I point out things that were not replaced or finished.The parts were put in a box in my back seat and I am told they didn't know how to put them on. Also I had service codes that were never fixed and engine work not done they said they did. They said the codes would go away. LolI then take my truck and head out of town for work the next day. I end up broke down 300 miles away from home at 2 am and have to have truck and camper towed. $700 camper tow. All because they said they fixed it. Now my truck is in shop in Champaign Illinois getting all the engine work done for another several weeks and even a new transmission because they said they did the work.They received the insurance money and didn't do the work. I will be getting a lawyer when I get my truck back and me back home and make them repay me for all the out of pocket and invoices incurred. Amber is the worst and her staff apparently are not qualified. If I could give a -100 stars I would.
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February 2023 by teri baker
My husband and I were having problems with a newer Ford that we owned, we took it to Ulrich Ford in Pella IA. closer to home than the place we purchased it.From day 1 we were put in a loner car taken care of like family, from each and every department. Ended up finding and buying another vehicle that we loved more.Thank you again to the whole staff at Ulrich Ford!!!
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February 2023 by Jon Szlachetka
Ulrich's Ford always treats me with respect. Everyone is always nice. Ken, Mike, and Zach in the service department are very helpful!
