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November 2023 by James Blake
This place needs a lesson on how to properly clean and sanatize rooms. Also the management doesn't understand nor care about customer service. We were charged almost $300 for a plain double bed room during the state fair. I wouldn't mind paying that price if the room was clean and comfortable, which it was not. It was absolutely filthy and disgusting and obviously was not cleaned prior to our check in. Wet dirty towels all over the bathroom... Musty mildew smell in the bathroom due to being dirty and the exhaust fan not working... Food crumbs all over the bed and floor around the bed... Burned out lightbulbs and missing lightbulbs... A/C not working properly during 100 plus degree weather... The room phone didn't work as there was no phone cord, making it unsafe in the event of an emergency... Layers of dust and dirt and filth all over the top and behind the dressers and TV stand... Food that wasn't ours that was still in the refrigerator that had a strong garlic and rotten cheese odor that lingered in the room... We told the front desk lady and she said they had been having problems with their housekeeping and she apologized they didn't have any more rooms. We called around and couldn't find anyone else with vacancy due to the state fair. So we ended up bringing pillows and blankets from our car and laid trash bags on the bed just so we could get some sleep as it was 2am and we had to be up by 7am. We didn't even get to take showers as the bathroom was filthy and the hot water wasn't working. The lady at the front desk again apologized and said they would give us a full refund. But they never did. I called several times and spoke to the manager and they refused to do anything. Not happy at all!!!Rooms: Filthy and disgusting!!Safety: Was not cleaned nor sanitized before our check in which is unsafe considering that is the law to protect people from COVID-19!!Noteworthy details: This place sucks stay far away!!
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October 2023 by Larry teichert
I was eating breakfast having some bacon and the lady that was cleaning tables (without gloves mind you)picked up the tray of bacon and used her hands to load the pieces into the breakfast bar a few at a time. No tongs and no gloves. I have never seen such carelessness with food handling.Secondly the room smelled like smoke from cigarettes very bad and gave us a headache and made us feel sick.
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August 2023 by Rodney B.
driving through the area for work and asked for most their most economic room. I'm a single traveler on this occasion.I was told It was their double queen room......first red flag As online booking showed single kings available.price advertised online 70$, or 90 tax included...price paid 116, and likely 150 after fees.online website said rooms available and I could book online, I should have, as no one here cares What online availability and prices are. also no light bulbs in my lights, no usb charger outlet, and a comforting slight smell of mildew to fall asleep. If you're just driving through and don't want to sleep in your vehicle, this place will do, anything else just spend the money somewhere else.
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August 2023 by Emily R.
I stayed at this hotel years ago and it was nice. This hotel is now in major need of a remodel. Our room smells musty and the beds are terrible. The hotel is just run down now. The price and location are good.
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August 2023 by Angela Daniel
We got to our room and it had a tub that was broken and taped up. They offered a different room and the curtain rods were falling off. They warned me that room was out of order and the only one left. We ended up bot staying there. Room 211 was the broken tub room. You don't want to stay in that room unless you don't mind that it is cracked and taped up.
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August 2023 by Shelby Milligan
I reserved a room online that was supposed to have a whirlpool in it but did not get that room. The pool was very gross had what looked like an exploded diaper floating around the the walls of the pool look to have never been cleaned and the water was dark green. Our room looked clean but floor was sticky, bathtub stopper didn’t work and my toilet barely flushed. My neighbor had 8 kids in one room and they were VERY loud! I thought there was a limit but who knows. Staff however was friendly and helpful and the breakfast was good. Just needs cleaned up in a few areas and this hotel would be great!
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August 2023 by Nelson Palacios
From the day we checked in until the day we checked out. All 6 days were great. Breakfast was delicious and every day was something new, out suit was very clean and quite big. The pool and hot tub were always clean and the bed was very comfy. I will definitely be returning. Great location close to almost everything.
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June 2023 by David Bouwkamp
Comfortable, clean rooms. Windows open for fresh air which is nice. Breakfast is bagels and toast, cereal, biscuits and gravy, and microwavable breakfast sandwiches. Here is a lineup for the microwave, but there are microwaves also in rooms.Only trouble we had was there was no blanket for the hide a bed. There was no one available to get one, so we got one from our car.
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May 2023 by April Ayala
First off, front desk was great. Very friendly and helpful. Now the bad... Had to change rooms. People upstairs were holding the junior Olympics up there or something. Second room had bathroom issues as in a clogged toilet. The pool was always packed with kids unsupervised and otherwise. Wouldn't be a bad place to just sleep, but forget relaxing.
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January 2023 by Katelyn C.
Our room was not clean. The couch/bed had dirty sheets. Night staff was very rude when asked for pillow and blanket. Breakfast only had one choice. The pool was closed which that's why we booked here. Only good thing about this hotel was the morning staff were amazing. Our friend said they found a huge cockroach and we're not able to sleep the rest of the night.NOT a family friendly place at all.
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September 2022 by Doris S.
We had the worst couple of stays here the second week of September. The first night the guest next door kept their TV on until 1:30am. Couldn't get help from the manager. We were back on Saturday the tenth for a one week stay which we have done for the last ten years. On our last night, we were awakened by the manager who let us know that we were not parked inside the lines of the parking place, oops! Has to get dressed and park the car someplace. Too bad the manager didn't go have all the other guests move their cars that were parked improperly..:after all these years, this place has deteriorated badly... it needs a complete facelift and a kinder manager. We certainly could never recommend it. I also will do all I can to make sure this is not the host hotel for the Breeders Halter Futurity ever again.
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January 2021 by Marcus A.
My girlfriend has been patiently waiting for service and assistance with checking in for the last 15 minutes. Is there anyone working the front desk?!
