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November 2023 by Donna Graham
They came through for me when I had an "on the road" breakdown. Completed radiator replacement service the same day. Always pleasant and thorough.Service: Oil change
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October 2023 by Carol Davis
Zac was great! He listened, reported back timely, with a full inspection.They repaired what I needed done, and advised on future items that will need attention-without the scare tactics or hard sell to do them right now.As a woman who actually knows about vehicles and gets my hands dirty, it is so refreshing not to be condescending to at a shop!Thank you for the great service!
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October 2023 by HL Weatherly
After this experience we are DONE with smith automotive PHill, Ia.A job [starter replacement] (that even at a Dodge dealership is UnDeR $560 incld. Diag fees & Towing) cost a TOTAL of 1,074.82 at smith automotive. I asked why such a HUGE price difference for eXaCt service, answer was 'We Gotta Keep the Lights On' ! So to be fair I drove to Ankeny Dewey Dodge to get exact quotes (apples2apples) before posting this review. Conclusion: had we went to Dewey/Dodge (or prob. anywhere else), our out of pocket would have been UNDER $180 (with our extd. warranty coverage) but we paid smith's automotive $563.82 out of pocket AND our warranty peeps ALSO paid smith's automotive an additional $511. Any1 else see it? Since this Oct 2023 experience at smith's we have heard similar stories from a lot of people in the Pleasant Hill area. We have been doing business there as far back as 2012, something changed....or....maybe not!BUT WE ARE DONE!
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October 2023 by Rich Newell
Nice clean Friendly place. They take pictures of what needs to be served and they go over it with you. They guarantee there work. You can trust them to do what is needed and done right.Services: Transmission
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October 2023 by Hl W.
Lets start with, they have a quality shop, employees seem nice, but when it comes to the billing they are double if not tripple the cost that you would pay at other repair shops (including top notch Dealerships). & I couldn't take my 2020 truck elsewhere because I was already billed for towing and the diagnostics. But after 11 years of doing business there, we are 100% done with this place. They billed me $564 AND billed our eXtended warranty people an ADDITIONAL $511 for a simple starter replacement. When asked why they were over double the normal cost of a starter replacement, Zac said 'We Gotta Keep the Lights On'If I had towed it to Dewey/Dodge in the first place I would've had an out of pocket charge of LESS than $175. *Unless you have money to burn, I'd go anywhere but smith automotive in Pleasant Hill, Ia
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October 2023 by Ryan Willett
Everything I would expect from a family run business ! knowing that how they work, customer communication, and honest invoices, are tools they need to be successful and have repeat business. Wow their tool box is loaded and definitely have me as a loyal customer!!Services: Tires
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October 2023 by Jodi Hoover
Our car was caught up in a flash flood and needed a new engine, catalytic converter, and some electrical repairs. This was being done through an insurance claim, and had been sitting at a different shop due to a dispute between the other shop and our insurance company. I ended up getting ahold of Smith Automotive by happenstance, just googling shops in Pleasant Hill. I went through the issues we were having with the car and the other shop. Zac was AMAZING! He set up towing from the other shop, did the diagnostic, gave my insurance company a quote, and got approval within a day! Plus, they had a loaner car for us! We had been without a car for 3 weeks during this dispute, so them giving us a loaner on day one was such a load off our shoulders. Our car was done in a week, just like new. Throughout the process, Zac was in contact with us almost daily just to keep us informed on the progress. Smith Automotive has definitely gained another customer for any future auto needs we may have. They have the best customer service!Services: Electrical repair
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October 2023 by Sandy Siedel
The front desk person is efficient and had my loaner ready to go. I received updates via messenger. The cost of the oil change and transmission fluid flush was competitive. I found a new mechanic for my car Stella. :-)Services: Transmission
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October 2023 by Elizabeth Young
Hands down the best shop I’ve been to. Explained thoroughly what was going on and what needed to be done with my car. Not to mention the adorable four legged door greeter with the biggest smile ever!Service: Steering & suspension repair
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September 2023 by Cherie Mortice
Good service - they pick up the phone and answer your questions. Work is done in a timely fashion. Report shows what needs to be done now and what can wait. Nice office space for customers with comfy chairs and snacks?Service: Transmission
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September 2023 by Randy Stroud
Very professional service and did a great job taking care of our vehicle! Would highly recommend them to anyone
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September 2023 by Lesa Brill
Great front end service by Zach! My problem was diagnosed and repaired quickly. It is once again a pleasure to drive my car at high speeds!?Services: Air & cabin filter replacement
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September 2023 by Judy Ocheltree
I dropped my truck off,for a power steering oil leak,they found out the frame was so rusted it wasn't drivable,they didn't charge me anything for it,I would recommend this place to anyone,they treated me good and explained everything they did,and what they do overall,I have a new mechanic,THANK YOU!!!!!!
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August 2023 by M Wiggins
Smith automotive did a wonderful job of service to my truck. They also did a wonderful inspection of my truck and let me know what things needed to be done..Services: Tire rotations
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July 2023 by Carrie wheeler
Van had multiple things repaired. They worked with me on scheduling. I picked van up-it was easy to drive home. Thanks for all that was done.
