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July 2023 by Wayne Anderson
The folks at USA Communications, Shellsburg, Ia. have been so very good to us over the years. I've heard so many negative comments from people in other areas and surrounding state about providers who don't come near your level of professionalism and courtesy. If ever I work again, I think I'd like to be associated with people like yours.
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October 2022 by Zach Graf
It's been 2 days. I'm going on day 3. They don't take customer service seriously
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July 2022 by Jeremy Koopman
Absolutely love the internet service and customer service i receive!
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March 2022 by Andrew Thompson
I love the service. Fiber is very responsive in my opinion. It does what I need. Streams movies and games. I work from home and use VOIP and that works well. The price is not bad compared to cable or DSL. The customer service is good. The staff answer my questions and help out when needed. I know some people say the network is slow but I am sure it also depends what speed you are getting. Just like a car, some times you have to pay more to get more and your internet purchase should be made solely on your needs. If you are working from home and using multiple devices you will need a better program. With that being said I have had very little issues with service interruptions even during big storms. I am very satisfied with USA Communications.
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March 2022 by J. J.
This so called “internet” service down right su*ks! Continuously freezing or in the “trying to connect” mode. It makes trying to watch anything a huge job! This past weekend we went even went out and purchased a new router thinking that might be the issue. Nope, scratch that idea, it’s still doing the same freezing stuff. The worst of it, the TV is the ONLY thing connected to the Internet at this time. USA Communications is a joke. Wish we had other options in our town.
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November 2021 by FireBornLegacy
Horrible provider, reliability is essentially 0 because it cuts out whenever it wants and always every night around 1 in the morning it is guaranteed to go offline for at least 5 minutes, and I know that does not sound like a huge issue at that time of night but it isn't just at night it is all the time, I have been in the middle of school projects, meetings, and various important tasks online when it just decides "nah I'm not going to work right now" go with anybody else please. I want to note I have dealt with their customer service only a little bit and have no thought on them.
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July 2021 by Stetson Shook
Reading reviews here made me nervous to go with USA Comm when we first moved to their service area. Needless to say, I've been pleasantly surprised with how the service has been the past 2 years. 100 mbps up & download speeds regularly seeing around 70 which is plenty for us. The price is a slightly higher than you'd see with other providers but there is no limit on data, you're likely in a rural area so it makes sense, and I've literally never had any interruption on service (knock on wood). While it might cost slightly more, you get more reliable connection and uptime than you see with Mediacom.
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May 2021 by Katie Stark
Love having USA Communications as our internet provider! They are always super helpful when I call and always willing to help!
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January 2021 by Lexi Smallwood
They are super helpful and very friendly! I love this company! We have no issues with our internet whatsoever! Highly impressed!
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January 2021 by Chrissy Wigim
Marnie was super helpful and very sweet on the phone. I didn't have to ask for any of the info she was forth coming and wonderful!!
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January 2021 by P
I have been a long long time USA communications customer all the way back to when they were called FMTCS. This company was among the first in the entire country to drop coaxial and install fiber to the home. The speed and quality was phenomenal immediately following their switch. Unfortunately, that reliability and speed has waned greatly over the years. Now we experience regular disconnects and slow downs in service that would make Mediacom laugh. Fiber by nature should be far more reliable than what we are experiencing especially for what we are paying - $85 for just internet. I am a bit of a tech and router enthusiast and problems persist regardless of the router I have used or even if I'm plugged in directly to the wall. They badly need to take a look at their system and plug some holes.
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January 2021 by Zyklon
Been downloading something with 49Gb size.Taken over 24hrs to download.. Supposed to have 20MB download speeds, I'm lucky to see 10Mbps!
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December 2019 by Mathew Marshall
Been with USACommunications for 12 years and just moved out of their service area. I have been VERY pleased with their Internet service speed and reliability over the years. Rock solid and dependable. When you call you get a real person who is local and is also VERY helpful, not some disinterested cube dweller in some far flung location. Gonna miss you guys!
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December 2019 by Christopher Moressi
Awesome staff. They also offer great services at reasonable prices.
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October 2019 by scrappy912003
I always have a great experience here and the ladies are always super nice
