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March 2024 by Dave Oberg
Blew transmission Jan.14 this year. Tow truck operator recommended Hawkeye transmission but couldn't help for at least 2 weeks. Great western said if I could get it there by next day they had opening. He said worse case rebuild would be $2500 to $3000. However no warranty since I had snow plow mounts on truck. After 2 weeks tow operator told me it had not moved where we parked it in back. I called several times on update as initially toldme about 2 weeks. He said they did conduct diagnosis and it was going to cost $3200.I called Hawkeye and he said i'm always 2 to3 weeks out I asked if i could bring it to him? He said yes. Gave me idea would cost $2500 worse case rebuild. Great Western said I owed them $100 for diagnostics, however did not even pulldipstick. Ok paid them the $100 and took it to Hawkeye. He said he put 8 quarts of fluid in it and could at least move into shop. He got it open and said better than he thought got it back and didn't need a complete build cost $2105. Best part is he warrants it for 12 months and 12,000 miles.
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February 2024 by Melanie Nyreen
Horrible!! DO NOT HAVE THEM WORK ON YOUR VEHICLE!!!They'll tell you 1 thing and do the opposite!!! They will not fix your vehicle due to their mistakes. They do NOT warranty their work, but they'll tell you they do.Poor customer service!!! They lie to get your money, they'll slap in any usedtransmission after telling you they will rebuild it and warranty it, take your money and push you out the door. They do not care about they're customers!!!
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February 2024 by Caleb L
Pretty poor experience all around. The individual that I was working with for a couple weeks was either fired or quit. The arrangements that I had made with this individual were not honored once I found out that he was no longer with the company. And to make matters worse, they raised the initial quote by a few hundred dollars (after giving me the run around for a few days and NOT calling me back "before the end of the business day" for several days). I took my car to K & N and they did the same standard job, with new parts, for near half the price. (Great Western quoted $3900, K&N completed the job in one day and charged $2050, with warranty). Unfortunately, it was a waste of my time and money at Great Western.
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February 2024 by Kevlin Krueger Trucking & Hunting
I would not ever say go here.Never called back until I tried more then once. So my car needs a transmission right.The cars in 2019 with 100,000 mi. You think it's back out to remanufacture transmission with a warranty. That's not what they did they found a used transmission and told me it cost $5,000.I can get a remanufactured transmission with warranty at the dealership installed for $4,500 with a warranty!I would not recommend this place to anyone
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January 2024 by Mija Javi
I’ve been trying to get in contact with you all. Looking for an update on my vehicle. Communication is very poor.
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December 2023 by Robert G
Does not stand behind their work.
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December 2023 by hawkeye197 1
Got quoted over 1,600$ for a single break line. Would not explain how it was that much when the Chevy dealership will replace all the break lines for 750$ cheaper than here rather he replied with “what don’t you understand about parts and labor” very rude. Also had to pay 100$ for Diagnostic when I told him exactly what I wanted done. Complete wast of my time and money I don’t recommend this place to anybody
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September 2023 by Trisha Cain
Would not recommend, took months to get us in, if it was that busy or couldn't get parts they could of been straight up with us.. after they finally got us done, a month maybe a month in half at the very most, the truck is doing the same thing it did when we took it in, so obviously didn't fix the main problem it went in for!
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September 2023 by Ali Peters
Rob at Great Western Transmission is exceptional. Between the 46 phone calls I made (my dealership was trying to screw both of us over) Rob remained resilient and helped me solve my car issues and went above and beyond. Definitely recommend bringing any of your vehicles here!
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July 2023 by Jeff B
This place is horrible. No communication at all. They locked up my truck for the entire weekend without my permission leaving me without a vehicle for 3 days and no way to get to work or anywhere. I called them several times asking about updates on my truck and NO CALLS BACK. My truck was fully drive able and had just a minor issue. And they kept it for days for no reason and without permission. HORRIBLE PLACE.
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July 2023 by Enean Mattes
Staff is knowledgeable, friendly and very thorough.
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June 2023 by Trickshot club
They opened late and still haven't gotten back to me on my transmission
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April 2023 by Robin Rounds
They were really helpful. Rob did a great job and was very patient. Very good customer serviceService: Transmission
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April 2023 by Carla Hansen
I love this place...they are always quick to get our vehicles fixed and back on the road...we have recommended this place to many people and thank you Rob for the awesome service!!!!Services: Electrical
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March 2023 by Pasquel Yanelur
Nice and friendly, they really appreciate their customers