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December 2023 by Rodney Lindgren
Smells of fantastic leather
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November 2023 by Beth Julius
Management there sucks. They are the rudest cant believe they still have a job definitely not customer service friendly
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September 2023 by Elizabeth Bainbridge
Between the boots I got and my dad and fiance, they barely last 4 months and they are supposed to be guaranteed for a year. My dad alone is on his third pair this year. We tried to get a refund and new boots on multiple occasions and all they told us is that we got alot of use out of them. We have bough boots from Walmart that last way longer than here! We will never buy from boot barn again!
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July 2023 by Zachary Lux
Helpful staff and a huge selection of product, compared to when they were in the mall.
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July 2023 by Brandon Capps
Not the best store I've been to.
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May 2023 by Tammy Bernhardt
Bought a pair if boots for my son little over 30 days ago and the 1 boot has completely ripped away from the sole and I have tried calling numerous times and every time I get told I have to speak to a manager yet no manager is ever on duty! We live over an hour away and really want information before I waste time going over there!!! Very unsatisfied with their customer service!!!
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March 2023 by Robin Fitzgerald
Not the friendliest place to go. Always ask if anyone helped you, but when you ask questions, they give you a look like you shouldn't be in here. Will go to Sioux Falls. Friendlier atmosphere there. I wouldn't recommend
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February 2023 by Candy M
Found what we where looking for at this store. Tks
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January 2023 by Billy Williams
I went to buy a pair of boots and the ladies bent over backwards to help me. The store was very clean. The people were friendly.
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October 2022 by Doug Vermilyea
Good place to go if you want boots, good selection of all brands
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August 2022 by Woeof Morgoth
Outstanding selection and service. Also, they should find a way to bottle the way it smells in the store. Wow...amazing! It's like oiled boot leather and fur felt had a baby...
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April 2022 by Jeremy Jansen
New store unorganized help slow to help customers they can’t find the other boot in multiple types won’t shop there again
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March 2022 by Zach G.
If half star or no star was an option I would give them that. The management is embarrassing and the district manager was making a scene and being rude to their employees when I went in there. Another thing is that the big girl with brown hair needs to stay off her phone and help customers there are more times than any I have had to sit there and wait to be helped. It is unprofessional and quite frankly rude. Although the sales employees are very good at there job. I was helped by three of them to help me find boots and clothes for my family. There is a short brown haired girl who tried to help me who seems to know nothing about retail and is the Assistant store manager. I think it would be in boot barns best interest to consider and new one. Maybe someone who actually knows western wear. Until then you will no longer be giving you my business.
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January 2022 by Scaudioworks
I like the store, but literally could not get anyone from staff to help me with boots. After watching them walk by repeatedly while 3 associates searched for the matching boot for another customer, we left with no items in hand. Will try again another time.
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January 2022 by kaylyn robinson
Very poor management. Manager looked miserable when an employee asked her to come see the amount on my gift card. Cashier at the front was also miserable and talking to friends the entire time. no greeting, no asking if i needed help, none of that. extremely short and extremely rude. will not be visiting this store ever again.
