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September 2023 by Amy Doll
Very helpful and friendly in store, and timely delivery with installation that was efficient, informative, and friendly too
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August 2023 by Mike P
Went and talked with Doug in Parts and got my refrigerator repaired. Excellent customer service.
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August 2023 by Dondi Stender
Wide selection of products. Sales staff was not very helpful or knowledgeable the day we visited.
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June 2023 by Kourtney Whitead
Buying process was smooth and easy. They could not give us a delivery date for our kitchen appliances. I thought it was strange because it’s industry standard for large appliances. I kept checking in weekly until I told them a deadline. It was ready as soon as i informed them of a future deadline. Installing went okay besides arriving super early. We were not ready. More than a 10 minute warning would have been great but it worked out. The Door on fridge was damaged and they wanted to order a new part. Not the best track record so far but Nick helped with a quick solution. But now we are having problems with our microwave and it’s going to take 10 days for someone to take a look at it. We can understand a little bit of wait but we use our microwave a lot since we are a family on the go. Just beware it may not be as smooth as other box stores but the communication is there.
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May 2023 by Jamie Hayworth
Treynton did a great job with the delivery of our refrigerator. He was courteous, informed, and thorough. Very happy with the experience.
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May 2023 by Brooke Sorenson
Amazing removal and install of a large appliance (Signature Freezer)! So impressed! Professional and knowledgeable! Thank you, Treynten and Eddie!
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March 2023 by Amanda Howard
Sales woman lied to me about financing, I was told no interest for 36 month then all of a sudden after 18 months all of a sudden I got charged over 1100 in interest, I asked before purchase for then36months she told me that's what I was getting she lied this is fraud, will never step foot in another Karl's again. Considering getting legal counsel and will be contacting the mn bbb.
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February 2023 by Jason Courtney
Nice to still have a place with the home town service. Excellent people
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December 2022 by Kim Wynia
Vary disappointed!Bought my appliances with them and theynever once tried to help get my rebates back .... poor communication, and pass me from one person to the next. Dishwasher brakes down twice and the replacement still isn't here. They do t seem to care for their clients once the sell is through. They promise one thi g but don't follow through.Vary disappointed ?Had a ding in my refrigerator and I had to call them if the replacement part came in .... they didn't reach out to me,and and then my dishwasher b
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October 2022 by Mona Kramer
We had the best delivery man today-Trevon. He was so nice and helpful! He took the time to show us how to operate the machine after hooking it up for us. Enforced our positive experience with purchasing from Karl's.
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September 2022 by ELECTRO ZOOM
Poor customer service and high delivery fee. No other place in town charges delivery fees.
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July 2022 by armyguy1SG retired
Knowledgeable, curious, price matching, friendly, pretty well stocked. Can’t go wrong shopping and buying your appliances here. BIG PLUS they service what they sell if the need should arise!
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June 2022 by GARRY COON
Memorial Day is not for thanking Vets for their service. It is for remembering those that did not make it home. not for sales either. Get it right next year please
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May 2022 by Stacie Hays
We went to Karl's to purchase all new appliances due to a fire in our home. Initially, things went well. We made our purchases and waited for them to come in. In the meantime, the communication with our sales person was not great. Generally, she would take days to respond, or we would have to contact her again. We also had order issues with two of our appliances, so we had to change styles. Once the appliances came in, all our troubles started. Out of the five appliances we ordered, two were delivered damaged, and one did not fit, although we had shared all the dimensions. When we asked about reordering, they kept saying - it's not our fault, it came that way or it's not our fault, we don't know when things come in and the manufacturers don't respond to us. It was generally not taking accountability. I can understand manufacturer issues, but I wasn't paying Whirlpool, I was paying Karl's, so I expect them to help me as much as they can and advocate on my behalf which was not happening. In addition, one of their salespeople (who treated me horribly in the store), charged our credit card erroneously, as well as without telling us or getting our permission to do so. She had credited our contractor on accident and then charged out card to "get their money back". To me, this was unethical and probably illegal. I will say the manager, Marquis, did call me back and work with me to remedy that particular situation and I was happy with his attention and follow through.I went to Karl's specifically because I wanted to go local and make connections with people who would care about my experience, but that is definitely not what I got. Later, I bought a different appliance from a big box store, and I got a text from the manufacturer an hour after I made the purchase, and timely communication until my unit was delivered. Needless to say, I will not be back in the future.
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April 2022 by Jaccob Rahn
Have a good amount of high end appliances on the floor at the store. They are lacking in stock, which everyone is right now due to supply issues. My biggest issue was they said we have one allocated but do not know when it will arrive but might be tomorrow. So I called the next day to get told that it did not show but if I was to buy it that it may speed up the process if them getting it. Went elsewhere and bought stove due to needing it asap and being able to be told when it would for sure get in.
