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November 2023 by Emily Lenhart
I was so excited to finally receive my Bolt EUV after waiting for the build and delivery! Jerrill took great care of me, explaining all the awesome features, helping me get qualified for my educator discount, taking me on a test drive, and making all the paperwork fly by. Tyler made the financing super easy for me and worked with me to get the payments to where I wanted them. I couldn't be happier with my new car and have already shown in off to family, friends, and coworkers!
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November 2023 by Chantry Peters
The Knoepfler Body Shop team does an amazing job, and they did an excellent job repairing my son's car after he had an accident. Nick is a superb manager and always goes above and beyond for his customers!
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November 2023 by Jason Gray
I traveled 100 miles to visit this dealership because our local dealership has poor customer service and rude every time I would visit. I walked into Knoepfler Chevy and felt a small town vibe and respectful people. Great customer service and paid attention to detail. I worked with Denny Cleveland and he was very knowledgeable and helpful with getting my new suburban.
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November 2023 by Bobbi Boogerd
My truck was there a month. Not once did they communicate with us. We had to call them everytime and we told them to call with a quote before doing work, nope. Also, they fixed something that wasn't even the problem and charged me a month later and now they say I need to rebuild my whipple and asked if WE wanted to call whipple are you kidding! We don't know anything about it that is why we hired you and had to pay again for a service with nothing fixed!
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October 2023 by Aaron Tyler
I took my vehicle in for service. After a week of them trying to "dig into the problem" they assured me it would correct the issue. When I picked up my vehicle, it did not. They told me I had to fix "x" problem now (For more money), and it will "Probably fix" the issue. I explained to them I brought it to a professional shop so I did not play the guessing game and they could diagnose the issue.I asked to speak to the manager, to find mutual ground and a resolution. Todd, the manager of 17 years talked over me and stated: "Let me tell you how I see it". He didn't listen or care about the customer, in ANY way. Regardless of the outcome, this was a horrible way of servicing a customer. I would give 1 star, but Derrick at the service station was calm and professional with me the entire time, even tho the problem was never fixed.
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October 2023 by Marcus Marin
We are incredibly thankful for all the help we received from Nick, Jesse, and his team in the Collison Center.Thankfully we were able to get back on the road and get to our new home and thanks to everyone involved, we got there safely.Thanks again, and would gladly recommend.
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September 2023 by Ernest Gigaroa
Kurt understood how important my truck is to me. It was a present to my self when i came back from the last deployment injured.
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September 2023 by TJ McClintock
I brought my vehicle in for a tire rotation and oil change and Tom Murphy called me back to advise me of some other issues discovered in their all points inspection of the vehicle. Found that the other service play that I took my vehicle to, put in the struts upside down and without washers. Those had to be replaced. They found some other things as well and Tom was able to set me up with a ride while the waited for parts and fixed my ride. It felt so good to received such great service and thank you again to Tom for making sure i was able to handle my business.
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September 2023 by George Davidson
It was very nice to check in , get everything done within an hour. The staff was very polite and helpfulI’ll be back
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September 2023 by Joshua Logan
I bought a 2015 Chevy truck, less than a year later transmission went out completely. Cost 5,000.00 to have it rebuilt, this is the only vehicle I have ever bought here and is definitely the last. Not to mention overpaid for the truck. Stay away from this dealership.Final bill on transmission was 5,600.00.
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August 2023 by Emilee Schroeder
Very unsatisfactory experience with the service department and over all customer service. Multiple calls and messages left before getting a response back while my vehicle was at their shop for almost 2 weeks and an email to the owner with no response.Our car was diagnosed at another dealer needing a new transfer case. We informed them of this. If their diagnosis came to the same conclusion we wanted them to preform the job as they quoted a better price and quicker job. When I dropped the vehicle off I told their employee what the diagnosis was, but again, “I wanted a 2nd opinion” he asked me the issues I was having and for my phone number. Said I would be called the next day by Catlin. I never received a call from Catlin. I proceeded to call multiple days leaving messages and finally heard back from him on July 15th where he says they’ve ordered the transfer case and it will be in the next week. I assume the diagnostic has been done and they confirmed the issue. On the 18th we picked up the vehicle. I paid $2091 and my receipt says it has been fixed, driven and the noise and vibration is no longer present. As I pull out of the parking lot I realize it’s doing the exact same thing. It has not been fixed. I come back and Catlin drives with my husband and sees that it has the same obvious vibration and issues at acceleration from when I brought it in on 7/10. He says he believes he knows what the issue is. It’s not the transfer case but “something else”. I ask about the $2100 I just payed and he said he would need to talk with his manager.The next day he confirms it’s transmission fluids. The car is fixed and we are charged again, now for $327. I ask about some kind of refund of our $2100 as they did not preform the 2nd opinion/diagnostic like I had asked. Doing $2000+ of work that wasn’t needed. He said to talk with his manager. After multiple attempts to get a hold of him we finally speak and he informs me that “while this issue is the only thing you’re dealing with, I have a lot of work I’m doing today and your not the only issue I’m handling” which is where I informed him I’m quite busy myself as I own and run my own business and have 3 small children. What I didn’t mention to him was that I was quite literally speaking with him outside of the hospice meeting our family was having for my dying father. To say his attitude and words came across as bad customer service would be putting it mildly.When I questioned Rod the manager why my transfer case receipt saying it had been driven and the issue was no longer, how was that possible when I felt the issue pulling out of their parking lot. He admitted it may not have been test driven after the fact. He wasn’t willing to resolve the issue during that call, but called me back later while I was in the hospice meeting and left a message that he was willing to “lose his profit” and refund us $450. After paying $2,418.18 for a $327.14 issue, I do not feel like that is a fair and reasonable solution. Our transfer case did not need to be replaced. I had hoped it was a transmission fluid issue as google had told me before bringing it in that that was a common Cadillac issue and ranged from $300-500.Their excuse that we told them it was a transfer case issue so that’s what they did is incorrect. Yes it had that diagnosed and we were willing to have that fixed if it truly was that. But I asked for a 2nd opinion/diagnostic from them and they failed to do that.
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August 2023 by Karen Kuehl
Great service just wish since they have a car wash they would clean Blazer. Always loved when I had an Audi they clean car and it looked so nice
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July 2023 by Alfred Fleming
Very favorable experience. Always able to get in. Always told what’s going on and when it’s ready. Service is so good I may buy a suburban from this dealer
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July 2023 by Quentin Bruguier
Set up appointment. Got there early and they took the Tahoe in right away. Did their diagnostic, called me and was very informational with what’s was the problem. A good professional service.
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June 2023 by Karen Jackson
I’ve been taking my vehicles there for years. Very competent, friendly and reliable. I just bought my Chevy Blazer from there in Feb. and I love it.
