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October 2023 by Danelle Riley
Very bad customer service in the building supply and delivery departments. We will go to Fremont, Omaha, or Council Bluffs in future.
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September 2023 by Regor M
rushed, followed, poor store brand quality (what good is a warranty if you are guaranteed to have to use it because they knowingly make bad products), cashier said employees following customers is a normal practice, spoke with assistant store manager so they could investigate the issues. Lack of variety. They do have some employees that care about customers and are willing to help. The rebate they constantly run makes their prices about the same as all the other stores, and seriously if your going to run non-stop rebates then just lower your prices 11% instead of making so many people waste paper. The rebate slips and the extra receipt paper and ink are costing you money, then the customer has to use envelopes and stamps, It's wasteful and only costs more money and time for both the business and customer. Put those resources into the store where it will benefit everyone.
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September 2023 by R M
rushed, followed, poor store brand quality (what good is a warranty if you are guaranteed to have to use it because they knowingly make bad products), cashier said employees following customers is a normal practice, spoke with assistant store manager so they could investigate the issues. Lack of variety. They do have some employees that care about customers and are willing to help. The rebate they constantly run makes their prices about the same as all the other stores, and seriously if your going to run non-stop rebates then just lower your prices 11% instead of making so many people waste paper. The rebate slips and the extra receipt paper and ink are costing you money, then the customer has to use envelopes and stamps, It's wasteful and only costs more money and time for both the business and customer. Put those resources into the store where it will benefit everyone.
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July 2023 by Henry Reitz
When ordering decking 1st order 4 boards damaged. 2nd order 1 board damaged. 3rd order 3 boards damaged. Hand rails didn't get the caps and brackets.
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June 2023 by jessica Mcmanus
I love shopping at Menards. However, I do remodels and not being able to use the rebates online is quite a hassle. Wish they could change that.
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April 2023 by David Chubb
I am thoroughly disappointed in a large company like this that has shady false advertisement inside the store and refuses to honor prices that are posted. When shown a picture of the sign, the sign is verified by the staff, and the staff admits they created and posted the sign, they still refuse to honor the advertised price.
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March 2023 by Erica Dunn
For the love of God remodel your bathrooms! Womens is so nasty! Half of the doors don't have locks, outdated looking, always gross and old. Hate coming in here.
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March 2023 by P T
More than just a home improvement store... Groceries, books, personal items..bird and pet foods, appliances, outdoor furniture, smoking and smoker supplies and grills, cleaning supplies, Auto supplies.Even Gardening Equipment!
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December 2022 by Nate Quigley
Not real busy at time l was there just picked up a couple of things for my grandson
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December 2022 by Troy Fuller
Wow...I honestly don't expect any actual customer service at Menards. But the Sioux City location actually set a new LOW MARK FOR SERVICE..even for Menards. They close at 9pm but at 730pm the ONLY person who can take a cabinetry order is AT LUNCH...BUT YOU CAN WAIT 30 MINUTES.....because according to the Mgr the customer spending $10K isn't a big deal.... and as far as DOING HIS JOB and making sure there was a backup when an employee is at lunch... he had nothing to say but gibberish and unexplainable excuses. No time to resolve a customer issue.It's just a 5 minute drive to Home Depot.
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December 2022 by Kelly Gierum
Worst customer service. I’ve worked retail for 13 years and they had 3 toys in front of a $12.91 price tag. After 3 employees checked and double checked they blamed me for taking the tag out and would not honor the price.I’ll be traveling further to go to another menards from now on.Work on your customer service
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November 2022 by Jacquelynn Fitzer
We ordered a fair amount of wood for a warehouse shelving project on a Tuesday to pick up Wednesday morning. They said we would have to pick and load but they would have someone to help. No help of course. Pretty disappointing. That's a good gig to sell that product and not have to lift a finger to help.
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November 2022 by Dan Strothkamp
Very Disappointed with this store , looked online , product in stock . I went to the counter to purchase an item 279 pieces in stock , went out to load it up and zero in stock! Amazing ! The guy at the gate to go load your item up has no idea where the product is at and then roots through everything like your a thief, no THANK YOU !!!!! Then have to go back inside to get your money back , wait in line again . Totally disappointed, then they have no idea when they will get anymore product at all ! Never again !!!!
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October 2022 by Anne Koop
Seems a little tougher to find help on a Sunday night, but once you do find them they really are helpful
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October 2022 by Dawna H
Gotten lots of supplies here for our remodel, cabinets, doors, paint, sink. Items came in at expected times, couple of cabinet doors had some flaws and they are sending replacements with no problems.