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November 2023 by Emily Junck
We had a great experience buying a Sienna from Rick Collins. We live several hours out of town but Luis Mora, our sales consultant was very responsive whenever we had questions. He was patient with us while we waited for just the right van to come along and was never pushy. We had some major hiccups on our journey to get our new vehicle and Luis and the team made the experience much less stressful than it should have been. He was in contact with us way after business hours to help get us out of a tough situation. Once we finally arrived to pick up our new van, the whole team was friendly and took their time with us despite our delayed arrival. We LOVE our new van!! We highly recommend Luis and the Rick Collins team!!
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November 2023 by Grace Lefebvre
It was my first time buying a new car by myself and I wasn’t sure how to go about it. My sister recommended Toyota as a place to get a car from so I went to Toyota the next day. Austin really helped me out finding which car suited me best. Jake also helped me figure out what I could do financially to get the car I wanted and now I have a brand new car that I’ve always dreamed of having.
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October 2023 by Armando Gonzalez
Zac is the best! Worked to find us a new 4runner and called as soon as it came in. He and the financial crew made the process very quick and easy. Drove the truck home the same day and was very pleased with it. Thank you guys ?
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October 2023 by Roman Tetelbaum
Got my first Toyota here, I worked with Zac Torres on my trade in and purchase, I'd definitely come back. I had an issue with my tonneau cover and they took care of it without hassle. Service was great all around.
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September 2023 by Kristine F.
What can I say... everyone here is great!! Kelly in the service appointment center was AMAZING and so helpful when I called last minute to bring my 4runner in. Piece of mind as I travel cross country. She was very helpful, knowledgeable, understanding of my concerns and overall great. My service advisor, Hunter, he was great as well. Smile on his face, tentative and kind. Very helpful. The waiting area is clean and well put together from fresh coffee and donuts to popcorn, healthy snacks... and some Halloween candy for that sweet tooth!! Wifi as well! If you are ever in the Sioux City, IA area with your Toyota or just in need of a great dealership.... Stop in. Thank you!!
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September 2023 by Kat Trudell
Purchased a used vehicle on trade. From my salesman Zac, to Chris in finance, as well as the service team, Rick Collins Toyota has been fabulous. Highly recommend!
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August 2023 by Bill Davis
We have purchased 5 Toyota's from Rick Collins. We have never been disappointed. The salesman we always use is Luis Mora. Luis is a personable man and has always taken our best interests to heart. We have always got the deal we were going after. As a matter of fact, Luis reaches out to us from time to time to see how we're doing. Billy in finance is good to work with as well. Matt Collins has been always there for us when we needed him. Today, we worked with Yanni and he demonstrated the good customer service that we have been used to.We feel appreciated as customers by the team at Rick Collins Toyota.
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August 2023 by Mark Sayre
Switched from Honda Family to Toyota today. Glad we did, the people at Rock Collins are genuine. Becky is your person for a low pressure service oriented buying experience. Shout out to Hilario and Matt as well for getting us in a new Rav 4 Hybrid! They are fair in their prices and top notch on customer service. 10/10
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August 2023 by Bill D.
We have purchased 5 Toyota's from Rick Collins. We have never been disappointed. The salesman we always use is Luis Mora. Luis is a personable man and has always taken our best interests to heart. We have always got the deal we were going after. As a matter of fact, Luis reaches out to us from time to time to see how we're doing. Billy in finance is good to work with as well. Matt Collins has been always there for us when we needed him. Today, we worked with Yanni and he demonstrated the good customer service that we have been used to. We feel appreciated as customers by the team at Rick Collins Toyota.
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July 2023 by Dr. David Chobar
Fantastic dealership with special kudos to Luis Mora, our salesman, and Tim Voss and Penny McKnight in service! They all work so hard to please! I especially like the car being washed after an oil change or any repairs! Not many other dealerships do this in town! Thanks to everyone for your hard work to make this a great dealership! As long as we live here, we won't go anywhere else to have our Toyota worked on or for oil changes!!! Dr. David Chobar
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July 2023 by Tim Gjovig
Big thank you to Becky and Matt for making a long distance deal easy and painless, great price and got us back on the road home quickly !!
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March 2023 by Robin Lewis
Avoid Toyota battery service. Had Toyota battery installed in our Lexus with life time warranty and free 24 month replacement. Parts manager insisted that warranty does not reply if battery of placed into Lexus vehicle, even if Toyota did install. Make appointment week in advance with Jessica who is primary admin. She refused to let me boys see a service manager (too busy to explain?) and told me that her service manage would call on Monday to explain. Never received call or follow up.. Spoke to lead service advisor of dealership at home (Hendrick in Chaleston, SC) and they were aghast at the runaround by this apparrently clueless or newly owned dealership. Two college boys, very mature, got the name of parts manager, who insisted that Toytota warranty is void is in Lexus vehicle even with a Toyota receipt. I spoke to that manager and he quoted me this. . Sill have battery but had to go to Walmart to get service and legit warranty., Our service guy from SC suggest that I send letter to their regional representative. My advice is go to higher volume and more established dealership in Sioux Falls. Stay away from Sioux City. Twin boys were not even allow to walk in to discuss situation with one of the three service managers (shows size of dealership etc.). It is free replacement within 24 months and dealership still said there would be fee within 24 months. I asked Jessica who informed her of this info about fee for replacement for warrantied battery within 24 months and she refused to give me that info for follow up. Good grief, folks. I have had six Toyotas and three Lexus vehicles. We are well versed with quality service. This is not the place for Toyota battery warranty service. Twin boys are very articulate and responsible NWCollege students and were dismayed by having to go to Walmert for Toyata battery under warranty.,
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January 2023 by Josh Castillo
I bought a car for my wife here at this dealer and I had an amazing experience! Austin was amazing, friendly, and helpful from the moment I drove in the lot. They made the process very easy and I never felt pressured at all. Chris, the finance manager was also great to work with! I was out the door in about an hour with a new car for my wife, the whole team at the dealer helped to make this a memorable moment since this was a surprise for my wife.I would recommend Rick Collins toyota to anyone looking for a new car!
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January 2023 by kerry northway
We recently purchased a Toyota truck from Rick Collins Toyota. The staff were extremely helpful in choosing the right vehicle for our needs.Hilario was an amazing salesman to work with and went above and beyond to help us pick the right truck for us. The weather was awful but Hilario did everything in his power to help us and make this an easy purchase!Thanks so much!Kerry and Kristi
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December 2022 by Mercedes K
Called scheduled an oil change and tire rotate .... drove 40 mins one way dropped vehicle off for oil change and tire rotate ... went to work.... got a call that it was done .... asked what the total was for the oil change they said there wasn't a charge for it .... OK but you did an oil change and rotate .. mmhnm yes... OK we won't be there till a little after pick up can you leave the keys in it.... yes we can leave the keys in it for you to pick it up .... drive 40 mins to pick it up .... picked it up after hours.... they didn't do the oil change and nobody in service is responding .... so not only did they waste my time and gas... they didn't do what we asked them to andddd they are ignoring us AND I still need an oil change as they only did a rotate
