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March 2025 by Josue Gutierrez
Upgraded a line on my account. Justice was awesome in getting me all set up and fixing other issues with my account. From reading other reviews, sounds like she needs a raise.
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February 2025 by Rebekah Klein
We recently went in to upgrade my husband’s phone. We planned ahead for our usual upgrade process, but this was NOT typical service. Justice provided top notch quality service and helped us understand what services we had. She set us up on a plan that was a better fit for our family and made us eligible for additional discounts. She also informed us that they offered a military discount which saved us even more! We went in expecting to pay a little more each month, and walked out with a significantly nicer phone and a significantly lower bill. And with 4 teenagers, every penny counts! We have been a customer of Verizon for many years, and this was by far the most patient, customer focused experience we have ever had. Thank you, Justice!
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February 2025 by Lee Robbins
I went to Verizon to get a new phone and met an amazing lady, Justice. I am 74 and a disabled vet and she was patient with me, kind and considerate. She was very knowlegable and I highly recommend her.
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December 2024 by Mike Guntren
Great store! Kristin the manager and Judas were awesome! These folks know what they’re doing 👍
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December 2024 by Patti Fullbright
Great customer service
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November 2024 by Sarah Stickney
If I didn't have complete bad luck... I would have no luck at all... So, after I broke yet another cell phone... I went into this Verizon store to hear what I just knew was going to be bad news.... Then I met "Other Sarah" I wish I knew her last name lol This gal was so full of life and happiness; she lifted my mood right up... After going WAYYYY above and beyond for me -- talking to Asurion / Verizon reps via telephone which let's be honest... none of us want to do. LOL Either way... Sarah was knowledgeable, personable, bubbly, and just downright awesome.... I walked out of there with Verizon Internet too LOL I was unable to upgrade my phone the day I went in due to not being able to unlock my credit/ debit card ( due to the broken phone lol ) -- went home ... paid my bill ... drove to visit a friend in NE the next day... and BAM.... Sarah CALLED my half broken, decrepit cell phone JUST TO CHECK IN WITH ME. Yeah.... There are apparently people like that in the world still!!! (( I was in pure shock lol ) ) We chit chatted a bit, she gave me some sage advice on where to get my screen fixed, and I went about my day. --- This woman is an absolute GEM. It's not often that a random person just makes my day... but- Verizon, you got yourself a great employee right here... Don't screw her out of vacation or a raise and lose her- cuz you'll regret it forever. 5 STARS x10000 for SARAH!!! :D :D The real MVP -- Never lose your bubbly happiness EVER... It's rare... and it's so very appreciated girl <3
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September 2024 by I am Inevitable
So I was in there today with my mom waited for ever with an appointment I don't know what her name is she had long brown hair and pink nails straight I think she was Mexican straight up rude and a punk 😒
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June 2024 by Walter Baker
Came in this location for a quick replace of AirPods that stopped working. Isabell got us in and out in 5 minutes. I appreciate her customer service skills and attentiveness to my concerns.
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May 2024 by Kathryn Barber
Horrible horrible service! All they want to do is push you out the door. They do not want to help you even when you ask or tell them you don’t want to mess something up. I think I need to start finding a wireless company because Verizon has gotten bad. If I could give 0 stars I would but unfortunately I had to give 1. Verizon you suck!!!!
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March 2024 by Michelle Timmer
Isabel, the manager, was very helpful! She went over and above the call of her position and helped me with a large account even though they don't normally do that. She made several calls and got the best possible solution for me. I truly want to thank her and the store for what she did! Wonderful customer service!! Good job!
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March 2024 by Tammy Wendt
Alex was super nice and helpful, he helped me get the phone I purchased outside of Verizon switched over. I highly recommend him!
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March 2024 by Juana Virula
Mario did an awesome job on taking care of what I needed, I went in and out in less de 10 minutes, he is very professional and knowledgeable about what he does
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February 2024 by Jennifer Deen
Not very helpful when asking for billing information. Just want you to talk to financial services for $10 over the phone and wait a 1/2 to get someone that's not a robot. While they sit there all day and can answer the same questions.
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January 2024 by Michael V.
Easy pay system
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November 2023 by Carrie Brown
Stopped in to look into getting a new phone. We looked around at the available phone options and settled on one, talked to someone after about a 20 minute wait, and they started the $29 set up. It was going to take a while to transfer all the apps on the old phone to the new so we left to get some lunch. When we came back everyone was busy and so had to wait again. They handed us a bag with the "newly set up phone." Got to the car and looked at the phone but could not really see anything on the phone. Display was set so dim that I had to find a dark place to make the needed setting changes. None of the apps were operational. Went home to connect to wifi hoping that would help install everything. That was when trying to log in to various apps they were not really set up.When I went through this 3 or so years ago I went to a different Verizon store and they really took care of everything. I was amazed at how seamless the process was. They got everything set so all my saved usernames and passwords worked.This time around I am in amazement with how frustrating it is getting a new phone. I think next time I will make sure to get to that store that took care of everything or just go online.
