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November 2023 by grant Lehmann
Everyone stayed late in order to help make my purchasing experience excellent on day of purchase. Joey was always willing to answer his phone and get me the answers I had.
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November 2023 by Cody Hansen
I like Jensen. It's clean. Beau was nice and very helpful. Got my car back with what needed to be repaired. And even though it took several hours longer than expected, Beau was communicative and helped me, even with my anxiety starting to peak.
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October 2023 by Andrew Galles
The dealership was very helpful, respectful, and kind all around. Once we found a car that I liked, they worked very quickly to get me into it and on the road with a minimum of time spent for paperwork. Everything was explained clearly and I was never made to feel pressured or uncomfortable. Brandy was extremely accommodating and great to work with!
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October 2023 by Greg
I like this dealership. My salesperson, Brandy, was helpful, and easy to deal with. Good personality without being pushy. I didn't feel the typical feeling of being 'prey' when you walked into a dealership. She was helpful, responded to my questions promptly. The overall process was fairly straightforward and easy since most options are pretty well straightforward for the Atlas Cross Sport. Since it was a new '24 at the start of the model year, it took a little effort on the dealerships' part to get my car in. But, I felt comfortable that Brandy and the rest of the team were working hard to secure my new car and I soon had it. Extremely satisfied.
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October 2023 by Rocio Rodriguez
Fantastic service from Joey. He was knowledgeable and helpful on our search for our new vehicle without the pressure of selling. Much appreciated. Highly recommend.
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October 2023 by Sara Dam
Jensen VW Sioux City has always done an exceptional job at diagnosing my 2020 Tiguan and fixing it. I went to VW Emich (Denver) who told me nothing was wrong with my transmission, despite me reporting for over a month a weird hesitation. They drove the car and "couldn't replicate it" and told me 2020 Tiguan's always have a "hesitation" with their engine. Which they do, but I noted this was a different kind of hesitation and at times wouldn't even accelerate at all. Jensen's VW Dealership in Sioux City drove it and immediately could feel it & found it was the transmission valve body needed to be replaced. Even though it's covered under warranty, Emich Denver said they couldn't guarantee the coverage whereas Jensen Sioux City VW took care of me. They replaced the entire transmission and provided me a loaner car to bring back to Denver since the tranmission wouldn't arrive for nearly a month. I give Jensen VW 100% for their attention to detail and customer service. I decided to trade my Tiguan in for a Subaru since Jensen also has a Subaru dealership. I trust Jensen the most due to my experience w/ them and will return to Sioux City to purchase any of my future SUVs from them.
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September 2023 by Doug Dekker
They were very open and honest about needs for my vehicle.
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August 2023 by Larry Kay
Ordered a hard to find part from out of state for my car. They took the time to hunt it down, get it in, AND mail it to me!! Outstanding customer service in the parts department, and I’m sure elsewhere too!!
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August 2023 by Alberta Goode
The people that I talked to were very helpful. Everything I needed was addressed in a timely fashion. Will definitely recommend this place to everyone.
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August 2023 by Theresa Sampson
I called for an appointment and was offered several good options. They are courteous and gave me valuable information about my vehicle and upcoming needs.
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June 2023 by Sheree Sheets
I leased a Tiguan from VW of Sioux City. I live in the Omaha area and made the drive rather than doing business somewhere closer to me because of all the great things I've heard about the Jensen dealerships. I found everything from sales to the finance Dept. to the service Dept to be one of my best auto dealership experiences ever! Then when I decided to convert my lease to a purchase, I was again taken care of quickly and professionally. I highly recommend VW of Sioux City to anyone considering a new or used vehicle for sales or service! Make the drive like I did, you'll be glad you did!
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June 2023 by Kurtis Johnson
I live almost 2 hours away from the Jensen dealerships in the Siouxland area. I have purchased several vehicles from Jensen including leasing a new Tiguan from VW of Sioux City . . I worked with Brandi in Sales who was very knowledgeable and really great with everything . The guy that did all the paperwork was honest and fast and accurate with processing all my DMV stuff . He wasn't pushy like a lot of the paperwork guys I have dealt with at other dealerships in the past . My experience at VW of Sioux City was excellent . Great place to go !
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June 2023 by Ryan S
I've purchased 3 cars from this dealership. Every time I've purchased a car, there was always an upsell on products they offer before the final sale. Whatever, it's business. When I purchased my Tiguan on June 2nd, I was being asked if I wanted extras on my car at X amount of dollars. After looking at my contract, I realized I was being sold something at an increased cost that was already billed in my contract. Here again, it's all business so I let it go. When I arrived home, I downloaded car-net app to get my remote start working, which I was told the car had. Come to find out not every VW car is programmed for remote start via car-net. Then, I get a call the next day because of a numbers error on the papers, so I came down and re-signed the papers. Then I get a call two weeks later because another error was made and I came down again to re-sign for a $25 gift card. VW tried to upsell me on $1500 in bogus extras and then expects me to drive there twice to fix their mistakes. I'm glad you value my time. You're better off traveling to Omaha or Des Moines.
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June 2023 by Karl Van Cura
Excellent, professional, extremely quick process! Walking into the door to driving off in our new vehicle took less than 45 minutes.
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May 2023 by Tamra S.
I've taken my car to this location a few times. They did a great job...fast, friendly and accurate. No complaints it was a great experience
