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October 2023 by Old Bumm
did a fast job at getting the rear window replaced in my 2010 dodge ram But with in 6 months it started falling Due to poor workmanship the nuts were not put on and the urethane did not hold still waiting to here back from someone for a fix have contacted them three time over three weeks with out a call back for their (LIFE TIME WARRANTY ) which is a joke as they do nto stand behind thereUpdate 9/20/23work telling someone to contact your place that has been doing that for three weeks with any kind of help is just a slap in the face have tried by email phone with no help even call the spencer location with no answer of any kind and no way to leave a message worse place to get help from unless it's new install which i will never do again such poor workmanship.
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September 2023 by Todd M.
Would like to contact people, but the phones are never answered, and emails are left unread or are not replied to. I have been trying for three dam weeks
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June 2023 by The Vitus Touch
Edit: 2 encounters1st encounter: Great customer service, the whole process was quick, windshield still holding up and has no leaks, had some loose plastic unfortunately.2nd encounter: Long story short they botched my 2017 Nissan Sentra's windshield. The mechanic had me drive an hour to his shop (they broke my windshield while putting my dash back in???) instead of having Safelite just do it at my house because he said they would do their best work at his shop and they messed it up and he let it leave his shop like that. Nielsens auto in spirit lake is mechanic. Look for my review soon on his page with my terrible experience with them. Hoping that I can finally get my car fixed and back to normal but I have no faith in Safelite.
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May 2023 by Charley Rosenthal
Great service friendly staff
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March 2023 by Justina Christoffer
Christopher replaced my windshield both times and he did an awesome job. He replaced it in under a half hour. I would highly recommend him to anyone. 10 out of 10
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December 2022 by OTRx Travel
Great customer service! They did a wonderful job onmy windshield and wiper replacement.
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December 2022 by Kirk Gates
They are fast and courteous, very professional.
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November 2022 by Earl Bice
Very courteous and professional staff.
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October 2022 by scott shiner
They did a fantastic job. Had a few dings in the windshield and it looks like new now.
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September 2022 by Marshall Lewis
Several points of frustration, but Chris made it right enough for me to give them another chance.
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August 2022 by Jeannie Cole
Everything was easy from scheduling the appt to super quick service. I'm a happy customer!!))
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June 2022 by Derek Zebedee
If there was zero stars I would rate it that. Next to impossible to get ahold of a live representative. Robert came to change the windshield in my semi at the repair shop and he was rude to the owner and mechanics upon arrival. He must have proceeded to the kick the windshield in towards to cab to remove it instead of kicking out and I ended up with shards of glass all over the inside of my truck. Down the defroster, on the top and down the front of the dash, on the floor and even on the seat!!! Never vacuumed anything up. Also notice there's suppose to be a "tape/glue sealer" between the window seal and the frame which he failed to install and then on the inside of the window seal it is ripped and or cut multiple times along the bottom. Like I said, the phone systems are all automated and virtually impossible to discuss with live representative. Nowhere near professional. Would never recommend to anyone. Stay away from Safelite!
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May 2022 by Terry Lowry
When I got there thet had me drive right in. The paperwork was quick and painless...insurance paid.....the guys were nice and professional. Anthe chip in my windshield disappeared. Very satisfied.
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May 2022 by S P.
The repair failed and it's cracking again. Insurance Co says I need to replace the windshield now. Very frustrating.
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April 2022 by Jim Higgins
Had them repair a rock chip in my wifes Jaguar. Can't even see where it was!!
