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March 2024 by Brandon McQueen
Helpful
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March 2024 by Rhonda Biekert
We do not have a UPS store so if you need to send anything that you can't put in a drop box you are at their mercy as they are only open an hour and a half in the morning and an hour and a half late afternoon. NOT very convenient.
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December 2023 by Greg D Hart
A little hard to find and know which door to use when it is dark. If you needed to pay for shipping because you didn't have a label, you waited in line for a considerable amount of time. No waiting if you paid online and printed your label at home.
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December 2023 by Shane M
Paid for overnight shipping, was not informed that UPS does not deliver to my town on certain days. I drove 30 miles to pick up my package and the people working absolutely refused to get MY property for me and also told I wouldn't receive a refund for overnight shipping that took 3 days. I will be taking my business to fed ex from now on!!!!
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October 2023 by Madison Walker
The lady was extremely rude when my friend was returning an Amazon package. Amazon told her she didn’t need a package or a label, just to bring it to the UPS store. The lady asked if “she really thought she would get her credit back sending it like that, and did she really think it would make it there like that”. The attitude was completely unfounded as we literally just walked in the door 10 seconds prior. She was irritated at us, saying we were supposed to take it to a different UPS store, but when I asked if we had any around here (we just moved here) she said the closest one is 2 hours away, so obviously the one in Spencer is what we would go to for a small Amazon return. Idk it was just super unprofessional and made us both very uncomfortable.
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October 2023 by Panther Panthers
Do not work for this site I wouldn’t ship anything with these people I used to work for this site they don’t take pride in the packages/quality control.
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August 2023 by H Lethal
This place is a joke. After countless phone calls to a call center just to get information on the whereabouts of my lost package, four days later I finally receive a call back from the actual UPS location in Spencer, which of course they go by the drivers word, and the GPS location stating it was delivered. Which is great and all, but just because their GPS shows they were at the location does not mean they actually got out of their vehicle to deliver the package. After speaking with the recipients, who were home all day, never heard anyone knock at the door nor did they take a photo showing where the package was delivered. So for all I know, the driver is the one who took this package. Once I asked for the drivers name, I was told that they couldn't release that information. Yet, I'm supposed to trust these people with my items only to have them come up missing.When I was finally able to speak to someone at the UPS facility in Spencer, it's as if they are stuck in the past, when I had said the driver did not take a photo of where the package was left, he thought that was a "good idea" and "they'll have to start doing that. Even though the rest of the states literally do this with all packages delivered anymore.When I asked to speak to a supervisor to file a complaint, I was told the only thing I could do was file a claim, which I had done the day it was not delivered. They have no other sources to assist with this issue, as if this were the first time a package came up missing. I will most certainly not be sending through UPS any longer and I intend to write reviews on any and all locations I had encounters with as you can't file a complaint through the call center nor any UPS locations.
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June 2023 by K pirategirl
My UPS Man is the best. My Pugs get all excited to see him. They just hear his truck and they are barking and screaming in excitement. They don't greet friends and family like this. Its hilarious they hear his truck and get excited. Packages handled with care. He is professional and friendly. I live in Laurens and glad he is our delivery man.
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February 2023 by Karla Markley
I filled out a lost claim on a package. I received nothing from ups after 10 days. They now say it will be delivered in 4 days after a month of missing and not telling me where it is. I ordered this over a month ago.
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January 2023 by Darcy S
Picked up a package that needed to be signed for at UPS in Spencer, IA. Was easy place to find using Google Maps. Nice cement ramp to the doors. Employee was friendly and knowledgeable. The sign on the building shows Customer Service pick up hours, which are late afternoon (sorry, I forget exact hours, 4:30-6:00pm, I think). I was prepared to wait in the parking lot next to the building for Customer Service to open. However, I watched other customers go into the Employee Entrance door and get their packages, so I did the same. Walked into room and hollered Hello. Employee arrived quickly to help me. Easy to sign handheld scanner with my finger and was handed my package. Very easy and great service!
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December 2022 by Patty Dillon-Wiarda
Whoever just delivered a package to our home just tossed it on our porch. It was a metal coffee mug. I heard it land. Thanks for the damage UPS driver ?USP drivers DO NOT KNOW what are inside personal packages being delivered so they NEED to keep that in mind and deliver a package as if it were their own!!!
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December 2022 by Hayley Morrow
I've been awaiting a package and the driver didn't even attempt to make contact, just stuck the second note on the door without seeing that I'd signed a release on the first one.
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April 2022 by Tim Heckroth
UPS overall is an excellent shipping company, BUT you can't ship anything from the Spencer, Iowa store until AFTER 4:30 PM.They don't even open till 4:30 PM, no idea how long they are open.
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March 2022 by Sue Lindgren
Simple to use. No supplies in top of box tho!
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February 2022 by Steve Blair
Delivery driver was very accommodating.Placed the two boxes inside on the landing above the steps down to my apartment. I appreciated his friendly manner.
