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November 2023 by Amy Underhill
We worked with David in the Ames store to pick out our new flooring. He was very patient with us while we looked at all the different options. Greg was our installer, he was fantastic!! Great experience all around!! We will be back for our future flooring needs!!
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October 2023 by Jean Ketterling
Dennis Jurgens was professional, friendly, and highly skilled. My window blinds were hung perfectly!
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October 2023 by Brenda Nichols
A great experience in store with Ashley and installation with Dennis Jurgens. Ashley spent time with us to find the perfect back splash.Dennis installed the back splash. I picked out a difficult tile that had many pieces to it. Dennis did an amazing job. He is very good at what he does!
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October 2023 by Givin
Tom Emrich in Spirit Lake did a wonderful job putting this project together for us, on time, on estimate. Greg Neff of Ames and Rico did an amazing job on the 100 year old Douglas Fir floors (~ 1000 SF), 2 1/2 days of sanding & screening (no dust from the process anywhere), 1 1/2 days applying 2 coats of oil-based polyurethane, 2 days of curing. Three pictures (right to left) show the beginning floors, after sanding & screening and after second coat of sealer (wet). Many thanks to all involved. The Chases
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August 2023 by Brian Anderson
Kent was very helpful even with a small order, thanks again.
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October 2022 by Tanner Perrigo
Lori at Carpet one is quick to help. Every question from start to finish and was done on time. They were honest about products and the installer did a great job. Thanks to the Spirit Lake carpet one for making me one very satisfied customer!
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September 2022 by Tamara Dillingham
Very pleased from beginning to end!Kent provided great advice/expertise and everything came together promptly & precisely how we wanted!Excellent service & product!
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July 2022 by Mary Baker
Great service: prompt scheduling of work to be done, thorough communication of costs and details. Installation techs were efficient and did a great job. Price was excellent and the floor materials are superior. Very satisfied.
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March 2022 by Chandler Thomas
We purchased flooring for our entire main level including carpet, LVP and grouted tile. Kent provides outstanding customer service. He knows the products, makes excellent recommendations and suggestions and is attentive to details. Carpet One has a broad offering of products and is cost competitive. Their carpet installation team is fast, friendly, professional and pays excellent attention to detail. Their grouted tile and LVP installer is friendly but cuts corners, makes multiple installation errors, is incredibly inefficient and has no problem leaving your floor installation incomplete. These installation issues have been confirmed by Kent. We will not allow this installer in our home again. Finally, not having adequate materials to complete the LVP installation in a single visit is inexcusable and has resulted in a protracted period of incomplete work. Our 2 star rating is driven by the installation issues identified.
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November 2021 by Charlotte Yager
The manager was kind and very helpful, not pushy. Lois who checked us out after we decided what to buy was very pleasant. A great experience. Would recommend them.
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August 2021 by Deenie Schuchert
We chose Carpet One after comparison pricing with other competitors in the area. We spent several weeks selecting the beat choice for our entire upper living area. The sales people were so patient and helpful. The carpet layers were extraordinary. Joseph and his wife were on time, incredibly hard working and pleasant. They told us when they would finish this project, and that’s when they finished. We feel proud of our home, we had a great experience with the workers from Carpet One and we will most definitely recommend them to our friends and family.Jim and Deenie Schuchert
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June 2021 by Jeff Taber
We were advised at purchase that it might take 'a couple weeks' for the product to come in. We called the store several times after 4 weeks had passed, checking our order's status. 7 weeks post order I again called and was then told it had just come in that very morning. (comment: no one from the store ever called to keep us updated during this 7 + week wait. Would have been better customer service the other way around. ) We also asked about another specific flooring product for another room in our home when in the store for our first purchase, ...and then inquired two more times by phone about this piece,...but have had no call backs about this potential purchase inquiry. ?? Guess we will have to try a fourth time... :)
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May 2021 by Michael DeJong
Carpet and install were priced the best, but I would never use them again. Salesman said that door would fit just fine with the new carpet and he measured it. We get home after install with one door and a closet door not rehung. Waited a day for a phone call or anything for a follow up nothing. Attempt to hang door, it does not fit with new carpet. I’m also unable to hang closet doors. I would of gladly spent more money for a company that stands behind its work.
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May 2021 by Kari Pyan
Terrible experience. Would NEVER use Carpet One again. Communication, follow thru and professionalism at its worst! Only thing that was good was the carpet layer, who is contracted. They ordered the wrong carpet, cut the carpet incorrectly, and did not get back to us after they had our money (unless we happened to catch the salesman off guard).
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May 2021 by Mike Schmidt
Great service, knowledgeable, and worked within our budget.
