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November 2023 by T E
You can have anyone write a 5 star review for your business, the 1 stars however, are much more accurate. Rest assured if you’re from out of town and in a pinch Drew will take FULL advantage of it. Do not under any circumstance “diagnose” your own vehicle and relay that to Drew as he will take that at face value and replace whatever you “think” “may” be wrong with the vehicle without actually diagnosing the vehicle with their own diagnostics they do have. You will then end up with a $951 part you actually didn’t need and didn’t solve the problem. Nor do they bother checking if the car was good to go after installing new parts, found that out after driving away and not getting even 4 blocks down the road before the car displayed the same issue. Brought it back, then was told it may be the computer, so NOW they decide to use their diagnostic tool to check, but wasn’t going to fix anything until he checked with us first. Another lie as we then get a call the car is “done” and now owe $881 more. But hey, Drew was doing us a “favor” because no other surrounding auto shops could get us in til the next week. We have an excellent mechanic in DSM IA The Auto Clinic, Southside. If you need GOOD QUALIFIED car work done, oil changed etc this is THE place to go. They will diagnose your car BEFORE doing anything and also call you BEFORE doing anything, and their prices are much better! We have mechanics in our families as well so we’re not naive to how auto shops should be conducting business. As for Drew, you will be prayed for, may the Holy Spirit convict you to repentance for taking advantage of people in the past, present and future that are in a bind. And BTW, after spending near $2k on this poor excuse for an auto shop the car STILL HAS THE ENGINE LIGHT ON and is STILL not running right. GOD is GOOD though as we did make it back to DSM safely. Shout out to Cindy the Airbnb we stayed in, she is WONDERFUL and texted us to ask if we made it home ok. Drew could’ve cared LESS. I DON’T RECOMMEND Neilsons to anyone, if you can’t get into an auto shop, rent a car and drive back to your local auto shop or someone you know and trust. Do NOT waste your time or money with Drew.
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October 2023 by Thomas D.
These ppl are like Family to me, they have saved my life more than once. Nielsens is the only place I will take my car when at Okoboji the quality of work is unsurpassed and the value is worth every penny
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October 2023 by Dana Habeck
In town on vacation and engine lights came on when we started the car. It was 11:20 on a Saturday morning.Searched repair near me and ended up here. Cody was the best. He did the diagnostic test and everything with such a great attitude for someone who was planning on closing in 25 minutes.I would highly recommend since this is the way an outsider is treated I can only imagine how kind and caring they are with repeat customers.
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October 2023 by JC Omega
I had an awesome experience, I couldn't find any company that could help with my tire problem, as every one of them was booked, and even though they were super busy they still helped me when I really needed the repair on my Chevy avalanche, Thank you, I highly recommend them. They are very friendly too!
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July 2023 by Kelly D
Out-of-towners (from out of state, actually), who found their rear shocks were toast after we dropped our camper. Realized we needed to get it fixed ASAP, esp. before trying to pull our camper back home. We called numerous places, some couldn't help for a week, others wanted to keep our only vehicle for 2-3 days, so there goes our vacation plans. But Nielsen worked overtime to get the parts & fit us in their packed schedule, & even though there was a snafu due to the license bureau giving us the wrong plates which indicated a totally different vehicle with different parts, they got the right parts & had the rear shocks replaced in under an hour. We're back to our vacation plans, & we have a safe vehicle to do it in, AND to haul our camper back. HIGHLY recommend. Thank you, Nielsens.Service: Steering & suspension repair
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July 2023 by Thomas DeWitt
My truck is being repaired as we speak. I do not live in Spirit Lake, so it is great knowing I have a place to bring my vehicles. The owner is the best, He absolutely saved us from a disaster a few years back. I wouldn't consider taking my truck anyplace else.
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June 2023 by Tyrell Howard
I would never bring any business here for personal reasons. The owner was raised by great people, with a silver spoon in his mouth. He’s a liar & uses his money to cheat on his wives, rather than pay for debts he’s not legally obligated to. Nothing to say about the business but I wouldn’t trust the owner with a darn thing or bring his shop any money.
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April 2023 by Mandy Davis
They have helped us with anything we have needed with our vehicles. Timely, professional, and excellent work!!!
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September 2022 by Alex Dalziel
Highly recommend. Drew knows what he is doing and stands behind his works when things don't go as planned.
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August 2022 by Robert Rehms
Nielsens Auto answered our distress call while traveling in the area. Told us they are extremely busy but they could get us in to check the codes and diagnose. Very friendly and great customer service. Thanks for helping us outService: Engine repair
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July 2022 by Collin E.
1. They overcharged me by $124, and would have gotten away with it if I hadn't brought the price up to my grandfather, which is more knowledgeable than me. 2. The issue they charged me for was not fixed. After I called back to explain I was having the same issue, he informed me that he never diagnosed the problem! He didn't diagnose my vehicle because I told him that I SUSPECTED it was the thermostat after online research. That's like a doctor prescribing medication to cure a self-diagnosed illness in my eyes. My money is gone, but you should go down the road to Lakes Auto Sport. I've heard good things about them.
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July 2022 by Melvin A. Ruiz
I would give this place a wide berth… on the bill they charge me for 4 quarts of anti-frees and they only needed one. And the car was HALF FULL on anti-freeze… Although certifications don’t mean she squat if you can’t provide an honest job… swindlers
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June 2022 by Joyce Copeland
Very nice workers the owner is so nice l love them all the owner really work with you I'm so thankful to have met him
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March 2022 by Chad Bol
I broke down on a Saturday afternoon 15 minutes before they closed he put my van on a computer told me what my problem was and had me fixed first thing Monday morning. My van has never run any better did a great job told me everything that was wrong with it even showed me the parts honorable trustworthy and knowledgeable car person you can trust Drew with anything that you bring there.Service: General repairs & maintenance
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October 2021 by Bill Cunningham
Our family was vacationing in Okoboji and we experienced trouble with our rear brakes. The owner was so courteous when I called and said he could look at the care the next morning. Dropped off at 8:00 am and the car was finished by 10:00 am. The bill was as expected, once again reinforcing how honest his business philosophy he practices. Highly recommend this business.
