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“The staff in all departments of washington state bank are very friendly, skilled and fast. They answer your questions patiently. They always face me with a smile. I am happy to go to this bank to do business. I will introduce my friends here.”
9AM - 5PM
2481 IA-92, Washington
Banks
“Federation Bank has been by my side from a car loan, mortgage, to starting my business. I use Trent from Brighton and would highly recommend him or any loan officer from Federation to anyone. Nice to do business with people that care!”
“EDIT: I have since worked with the bank several times - in particular with Shawna, and my experience has been excellent. I am attributing earlier troubles to either covid-related issues or short term problems. I have updated my rating to 5 stars to reflect the changes in service.My experience does not seem to mirror others, so it is possible I am just having bad luck or timing. However, I have had an extremely difficult time getting in contact with this bank regarding the affairs of my recently deceased mother. Of the several times I have tried calling the bank, I have only been able to talk to a person once, four months ago. Otherwise, I am on hold forever and when you try to leave a voice mail, as suggested by the hold information, it tells you it is full. When I did talk to someone finally, they were helpful, but did not follow-up with the actions that needed to be taken after our conversation as promised and I was left having to reinstate contact and go through it all again, which is highly frustrating - and full disclosure - I am writing this review feeling highly frustrated. Because of these things, I would not choose to make this my home bank, I want better communication and follow-up for a place I entrust with my finances. Online chat seems to be the only way you can get anything done.”
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“Worked with Elizabeth opening new accounts and she was a pleasure to work with and made the entire process very easy. I would recommend to anyone, she was great and they have all the banking featires i will need. Glad I chose CBI”