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July 2023 by Jennifer Smallwood
Their ATM shut down in the middle of a money withdrawal and when I called to explain what happened they put me on hold. I walked into the building while on hold and they hung up on me not knowing I was there when I got to the counter they were all laughing and Jan looked at me like she was disgusted. I explained what happened and they tried to brush me off and told me to contact my bank. I explained it was their ATM that shut down mid transaction when the money was about to come out with a receipt so how am I going to explain to the bank that I did not ever receiver the money. They were rude and a young lady that was smirking qnd looking at me with no empathy. So I asked for something in writing and they again tried to brush me off saying it should take a couple mins to reverse back onto my card. Jan then said she seen on her end that it reversed so I left. This was the worst experience I have had in a while at a place of business and professionals. The worst customer service and lack of simple people skills.
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July 2023 by Austin Bush
Great service! Melissa is the best
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June 2023 by Jessica Dennis
I've banked here for about 5 years. This is the worst bank I've ever banked at. The customer service is horrible especially by upper management. Every time I go inside or to the window it's so much attitude for I don't even know why.I will he changing banks today. And I do not recommend them at all.
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April 2023 by Jared and Marikay Rebling
Twice now we have had a great experience with applying for loans. The staff is very informative, helpful and very easy to talk to and work with. They even helped us with business decisions BEFORE we were customers.
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March 2023 by Aylin Reymundo
The whole staff is very wonderful! Always a fun group to see
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March 2023 by Tania Melendez
Great customer service and always friendly smiles when coming to do my bank needs! I love that I decided to switch to CBI. It was the best choice!
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March 2023 by Karina Melendez
Very friendly staff.
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March 2023 by Ruby Ponce
Michael is the best worker!! He was so helpful and friendly.
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March 2023 by Brayan Arreola
This guy was great help. Answered all my question.
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March 2023 by Tamera Alexander
Love the staff so friendly!
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March 2023 by Shante Rodriguez
Love the staff there!
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March 2023 by Jaque Zuniga
Great people
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May 2020 by Donald Fox
They have always been friendly knowledgeable and professional service ro me.
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June 2019 by Jay Keniston
These people are scam artists! I was scammed by them just last year! They offered me $300 - $500 just to complete their course at Kirkwood here in Washington, IA! I did and they gave me absolutely NOTHING after wasting gas money just to complete their course! The course was sponsored by United Way and was FDIC Financial Education Curriculum! ðŸ˜
