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March 2022 by Kelli Hoffman
I love the things they do for the kids. HOWEVER, when I went in today to close one of my kids savings account, I feel like the "customer service" woman was very rude and made me feel like I was a hassle. I don't think you should be helping customers walking in through the front door if you're going to talk short and be rude to them. Other then this one staff member I have never had an issue with being treated poorly.
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March 2021 by melody busch
I went and put my rent reimbursement in my account and never had a problem.They were very nice
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June 2019 by Jay Keniston
I just go to this bank to pay my rent each month, but I definitely wouldn't go there for anything else. I went to this bank to get money for my rent reimbursement check. They said, "We don't do that here" and sent me next door to Walmart. It's a good bank for the town of Washington, Iowa and definitely a couple of stars better than CBI Bank & Trust, Washington Banking Center who are just straight scam artists (read my reviews of them on Google & Facebook for proof).
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July 2018 by Lupita L.
Went when it wasn't supposed to be very busy, there was just one guy in the front desk and it seemed that there were other two ladies talking behind him even though there was already a line. Since it was a issue with my online account he told me for one of the ladies of the office to talk to me. She apparently had an appointment with someone already because they arrived after me and they let them in first, but even though there were already 2 more clients after me the banker took her sweet time chatting with them. When it was my turn, they guy let another person go before all the people already in line and so I had to wait more. I HAD TO WAIT 30 MINUTES JUST TO RESET A PASSWORD. You guys need to improve in the waiting time or at least try to show concern about clients or not taking to much time chatting with a client when there is a big line. I gave two stars because later another lady noticed that I had been waiting for a LONG time and was very nice and solved the problem.
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February 2018 by Peter Morrison
Great banking experience.
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September 2017 by Anthony Torres
Very helpful place, very friendly stuff. I highly recommend this bank to everyone.
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June 2016 by Todd Brown
Convenient hrs
