O'Reilly Auto Parts in Washington, Iowa, located at 115 West Madison Street, is known for its exceptional customer service and helpful staff. Customers have consistently praised the store for going above and beyond in assisting them with their automotive needs. The team is friendly and willing to help, whether it's finding parts for an older vehicle or providing guidance on repairs. The store offers a variety of services, including free battery testing, wiper blade and bulb installation, and fluid recycling. Customers appreciate the efficient service, often being greeted promptly and receiving assistance quickly, as seen in experiences where they were in and out in under five minutes. Additionally, O'Reilly has a free Loaner Tool program for those needing special tools. Many customers have also benefited from recommendations for reliable mechanics. Overall, O'Reilly Auto Parts stands out for its courteous staff and commitment to customer satisfaction, making it a preferred choice over competitors.
Outstanding service! Very knowledgeable, takes time to listen and walks you to the item you’re looking for. Orders the parts and gives quick turnaround. The best place to get the right parts.
November 2025
I shop here all the time along with other family members, the staff are knowledgeable and they almost always have the part i need at a good price and if they don't have it they will absolutely go out of there way to find it and get it to you right away .
April 2024
Great friendly place to get the parts you need for the job.
