Lowe’s is the go-to destination for all home improvement needs in Waterloo, IA. Customers can find gardening supplies, appliances, paint colors, and patio furniture. Many reviews highlight the friendly and helpful staff, with specific mentions of employees who provided excellent customer service, such as assisting with car fob batteries and making keys. While some customers noted that the staff can seem a bit unusual, they generally appreciate the kindness and fast service. However, there are mentions of limited staffing and expertise in specific areas like electrical and plumbing, which sometimes leads to a lack of answers. Overall, customers enjoy their visits, often leaving with a smile and a positive experience.
Their prices are a little bit higher than other places in the area on some stuff but less on other stuff. Easy in, easy out.
January 2026
Huge shoutout to Kim with customer service! It was amazing and her smile radiated through the room and made my girlfriend and I feel very welcome, she even offered us plenty of help as well as a free gift through the survey :) We need more workers like Kim!! Give her a raise!
January 2026
We just finished our first building club for kids on Saturday morning at 10 AM. Kelly oversaw all the kids building their projects and she was excellent. She's amazing. She was kind she was involved with everybody so good thank you Kelly for a great experience. I hope the manager of the store reads this.
