PetSmart is a large, well-organized store offering a wide variety of products for dogs, cats, birds, fish, reptiles, and small animals. Many customers find it a cool, fun, and awesome place to shop with reasonable prices and a great selection of stuff, though some note the prices are high for certain items. The store is described as bright, clean, and well-organized, with staff that are generally friendly, helpful, and knowledgeable. However, several areas for improvement are noted. A common complaint is a consistent policy of not bagging items at checkout, which customers find inconvenient. The fish section, while improved, sometimes has unwell fish, particularly bettas in poorly maintained cups. Maintenance outside the store is also inconsistent, with pet waste bags and receptacles often unfilled or overflowing. Additionally, a customer advises checking receipts carefully due to occasional pricing errors, such as unapplied specials. Overall, it is considered a good store that meets essential pet needs, especially when items are unavailable elsewhere. Many find it worth the stop, though resolving the bagging issue and improving animal care and exterior maintenance would significantly enhance the experience.
Very helpful with helping me with a very old Chihuahua dog who’s become In continent due to her body wearing out. They’ve helped me with the XS play on diapers to help with issue. I’ve tried two other brands and by far these are the best!
May 2026
We came to find a guinea pig for my mom. We were unable to hold or pet the animal before buying it. I'm guessing a corporate policy but very unfortunate. They do at least have a 14 day return for any reason.
May 2026
I bought my pet Jumping Spider here. I love the place, and all of the options and the cheaper worms and crickets. I absolutely hate seeing some of the fish in the little containers :(.. but.. all pet stores do this unfortunately
