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March 2024 by CJ BruSkee
I did the mobile work shop that they have, and it was very easy and simple. Replaced my windshield in no time at all! How ever, since I moved for college and did not take my car with me, I didn't know of the issue that it had. When I got back for spring break and was driving it, there is a whistle coming from the top of the windshield and into the cabin, very annoying! And not to mention that that with the rain storm from spring break there was a bunch of water that leaked in onto my passenger floor board! I am very annoyed and disappointed! I tried calling the store several times, of which I got no answer, and it just sends me to their "service robot" that cant help with my issue! I don't know what I should do now! :(
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March 2024 by Howard Seamon
New windshield In-N-Out in about an hour
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December 2023 by Kara Ungs
Came to my work to fix some rock chips on my windshield a few weeks ago ... Fast forward to yesterday and they squeezed me in to get my window fixed that wouldn't roll up. Great service with excellent employees! 10/10
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December 2023 by David Evans
Went to make sure the windshield couldn't be fixed the guy was rude the whole time the guy got worse after he seen a rust spot
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September 2023 by Dennis Jensen
Won't be doing service with you since you can't answer a phone i'm not an online person
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August 2023 by Scott Hayes
Safe lite in Waterloo were fast and did a nice job fixing our windshield. It took only about 40 minutes to get our car done.
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August 2023 by adam cathey
If I cannot talk to a person by calling your business, you cannot have me as a customer
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August 2023 by Craig Buss
Went in to have a small rock chip filled in , they want $150.00 to $250.00 to fill it . Found a place to do it for $32.00 !
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June 2023 by Sanil Edwin
The service tech Brian was extremely rude over the phone and said that he will close the shop before I get there so my car would sit on the lot overnight. Extremely unprofessional and would not recommend to a friend. I will plan to take further action.
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April 2023 by Vanessa Nelson
I had a chip in my windshield from a rock repaired. They got me in at my scheduled time and fixed it quickly and efficiently. The staff was kind and professional. All in all, it was a very good experience.
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March 2023 by Shawn Schroeder
Did a great job and pretty quickly as well. Sad that 1 guy is the only one there and has to drive 2 hrs back and forth each day. No idea why they can't keep people there.
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January 2023 by Mary Shimp
My insurance referred me here to get the back window of my SUV replaced. After picking it up and bringing it home we found that the panoramic sunroof was cracked in the very back right by where they were working. And of course the manager/supervisor automatically said no they didn’t do it. After talking with another company they said of course it was done at Safelite. Learn from my mistake and take pictures of everything from top to bottom of your vehicle before going here. Or really save yourself and use somewhere locally owned!! ??
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January 2023 by bella trelka
Good service, but place is filthy. Bugs and spider webs all over the floor. Keurig maker on table but no coffee available. One magazine available.
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January 2023 by Jadyn Milius
Hung up on me, poor poor communication, extremely rude, called me a liar called the body shop and tried to convince them I was lying and refused to help. Would never recommend.
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January 2023 by Lee Homeister
2017 GMC SIERRA rear window replacement Cedat Falls IA- I asked the tech if they vacuum the glass up or if I needed to do that, he said he took care of that. He mentioned there might be a few loose pieces he missed. I ended up vacuuming up at least 3 cups of shattered glass from the floorboard. Clearly very little effort was put forth to putting the vehicle back in the condition it needed to be in. When I was vacuuming I realized the passenger rear seat was loose and disengaged from the bracket it needed to be hooked on. I got to remove the nuts on the brackets that the tech had once removed so he could get to the wiring. Basically re-installed the seat properly myself.. The bolts were not even tight which explained why I heard excess rattling... even on top of the glass I could hear shifting around. This is a huge safety hazard and could have been a disaster had a car seat been used in this position.. I give this service a less than terrible score and will never go back. My roll up truck bed cover was also misaligned and with the poor job done on the inside I am assuming the tech was too lazy to roll it up so he could properly work on the window and fell on it or leaned on it and sprung it our of wack. If you have progressive insurance don't listen to their song and dance that encourages you to use safelite. I was foolish, I should've went to a local shop like I had I tended.
