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January 2024 by Erin Meirich
The sweetest guy I’ve ever had the pleasure of doing business with. 10/10
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December 2023 by Barry Brown
No one onsite. The virtual pickup is a joke.
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December 2023 by Allison Welsh
I wasn't going to give them a second chance after my last experience where I was overcharged almost double but I had no choice. They may have redeemed themselves however they are still quite expensive if you have any significant mileage on the truck. In town moving isn't bad.
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August 2023 by Grace Okonoboh
William was very kind and great to work with! He was quick to answer the phone and I highly recommend this location to anyone!
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May 2023 by Kimberly
Once again, helpful staff, prompt service, clean rental truck.
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February 2023 by J. Charles Castleberry
Always prompt and polite.
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February 2023 by Julia Carter
I am so glad I came to this location. I had gotten a call 2 days before pick up from a lady saying my UHaul would have to be picked up 45 minutes away but William went and got it for us so it could be at this location on the day of our reservation! He is professional and I thank God for him! God bless you in all you do!
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February 2023 by Brendan Ford
Had a good experience here, dropped a trailer off during off hours with no issues when I moved to Waterloo for work. Just picked up another trailer to move out and the whole process of checking in to trailer hook up was quick and easy and he was very nice.
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February 2023 by Abbie Chronister
Unprofessional/rude staff (were almost an hour late, told us "well it's not my fault you don't know how to use the app" after we explained that the app glitched, , inside of building a little scary (ceiling tiles missing, chairs that say "do not sit," general dirt and filth, looked abandoned), truck we borrowed had much exterior damage (and when we tried to report it to staff, they dismissed us and said "we know" and didn't appear to understand that we wished to report the damage BEFORE we drove the truck off the lot)
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February 2023 by Jeffrey Platt
I reserved a trailer online. The next day I received a call saying it is not available in that location but it was available in Waterloo. I told the lady that Due to how much further it was to Waterloo I would not be able to get the trailer back in time. She said as long as I had it back before 11:00 the next day it would be fine. When I picked up the trailer the employee told me the call center operators said a lot of things and I will have to pay for an extra day. At this point they had me trapped. I needed to trailer. This is an unfair entrapment technique that should not be used by a respectable company.
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February 2023 by Ethan
Had a late flight in and arrived 10 minutes before closing. He stayed open almost an hour past to ensure I got my truck and trailer hooked up and checked out. Solid guy and very accommodating
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February 2022 by Kevin Marrero
Charged me 4 days for a 3 day rental. Had the key in the lockbox before he was open at 10:50am, and he said I returned it at 11:45 so he could charge me an extra day. What a sleazy business owner. ZERO stars. Doesn't deserve your business.
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February 2022 by ethan evans
William was really helpful, prompt, and understanding. He helped us get our (personal) truck fixed when it had a wiring issue when he could have easily just rented the trailer out to someone else.
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February 2022 by katie cannia
We needed to rent a trailer for transporting an old vehicle and we had the best service with getting it hooked up and directions in and out of town. Google was leading us into town on a more complicated path. The owner called us just as we were arriving and set us straight. He was so friendly. If we ever need to rent anything halfway through a trip into Iowa again, we'll be calling!
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February 2022 by Carrie Rzepka
Very helpful and friendly.
