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January 2024 by Daniel Hess
We love everything about this bank EXCEPT that you cannot simply call the local branch and easily speak to a person. You have to go through several automated systems just to talk to someone for a simple question. Very frustrating. For a "small community feel" credit union, I'd expect that experience to be better.
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December 2022 by Seth Long
Waterloo Greenstate is THE place to bank! Customer Service is top notch! Justin Weekley has to be the best loan officer in the state, if not the entire country! He’s always very welcoming and full of knowledge! I’ve done multiple loans with him and couldn’t think to do them with anyone else!
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December 2022 by Benjamin Chapman
Definitely glad I switched my car loan through someone else. Green State was awful, very high interest rates, and would literally call non-stop more than a week before my old car was even due despite always having on time payments. Switched to Avid Acceptance once I got a new car. Avid Acceptance gave me a 20% lower APR rate on my new car with an even shorter loan time for a more expensive car and the same credit. I've never had late payments in my life. Green State is good for a bank account, but that's about it. Cedar Falls community Credit Union is also far better too. Green State also has an early pay off fee on loans that wasn't put into my paperwork apparently and still keeps trying to say we owe $5.00 even though we have letters proving that my car was paid off and the account was closed completely and even says under "balance due" on my closed account is $0.00
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September 2022 by Whitney Howe
Scott made buying our first home easy! Had tried some other lenders in the past but I have to say this was the best experience by far! I would definitely recommend Greenstate for any of your banking needs.
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July 2022 by Latisha Thomas
Love banking with Greenstate. I recently opened a checking account and Justin Weekly helped me. He made it simple, quick and easy and explained everything. He was very kind and friendly.He also helped me set up the mobile app. I would definitely recommend this bank and Justin for banking needs.
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April 2022 by Rachel Storm
Charge you each month if you do too many transfers in your OWN account with your OWN money. I complained and they told me it was to "encourage savings." Thanks, but I don't need your encouragement! It is a very sneaky way for this CU to make money. This was not always a practice of this CU and I will be looking for a new bank. If you bank here, make sure you are checkong your account for pett charges!
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March 2022 by Jeff Paeper
Friendly people who are eager to help you cross the finish line!
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February 2022 by Taylor Hammargren
Huge Shout out to Justin Weekley. He always goes above and beyond to make sure you’re taken care of. He is a great guy to work with - I’ve always had great experiences with everyone at the Waterloo branch.
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November 2021 by M J
Inconsistent with taking automatic payments out for credit payments. Hard to contact. Doesn’t communicate with you to make you aware an issue is going on with your account. Do NOT use this bank.
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September 2021 by Ryon Appel
Great customer service. Very timely and responsive!
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June 2021 by Liz Gorman
I'm really disappointed actually! I had heard great things about Scott and this bank but was met with disappointment. Tried working with him on mortgage options but was completely ghosted. I tried phone call, left voice-mails, texted , AND emailed with absolutely no response. On top of that I have a new hard inquiry on my credit just to be ghosted for it. Awful customer service. When you tell someone let me run some things to see our options and I'll call you back, people expect further communications.
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June 2021 by James Turner
Justin Weekly is a great personal banker
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May 2021 by Edwin Mulbah
Huge Shout out to Justin Weekly for being awesome I would totally recommend him if you need loans credit cards or any Financial advise the teller are always so nice and kind ! I believe their names where kaylee and Elizabeth definitely wouldn’t stop coming to green state credit union.
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May 2021 by Gusano
Scott helped with our home loan, made the process easy.
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February 2021 by Ericka Williams
Never ever lease a car from here. If I could give this bank 0 stars I would. What a piece of work they put us through.
