September 2022 by Julie R.
I am a frequent customer at this Walgreens location and spend a fair amount of money, especially in the beauty section. The customer service there is just awful. I have had two experiences with the same female cashier there- she was "annoyed" that I was trying to redeem my points and was arguing with me that they were not available. She finally called a manager over, and I showed the app with my balance. Well with the manager there suddenly she got it to work. She was very short with me and was making a scene in front of me and other customers. I was simply trying to understand why the points I had rightfully earned could not be redeemed and instead of politely explaining, I was given a rude attitude. I've had two similar experiences with her. When the transaction was done she waved me away. No apology, no thank you, no parting greeting- just waved me away. I am not sure how this employee still has a job as she does not have any customer service skills whatsoever. I did not leave a happy customer and will not shop the store again when she is working. This negative experience could have turned out much differently as I was polite and patient the entire time. The manager also plays a part in this experience as she did not greet me, only took care of what needed to be done and walked away. That manager sets the stage for the employees. Very, very disappointed with how I was treated. Walgreens- the first face you see when you walk into your stores are the cashiers- this store needs some extra attention on training their employees.