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December 2025 by Jon Northway
Amazing customer service! If you want it done right you should visit this store.
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November 2025 by Dee Smith
Why does it take two hours to get a new phone. Told me of a program where you turn in your phone and would get a credit. Brought the phone in and they said the deal had expired 4 days before I bought my phone so no credit. Then the manager proceeded to say “no, that’s not she she ( the previous rep who ordered our phones) told you. She wasn’t there - how does she know what was said and why would I be bringing my old phone back in if it wouldn’t have been the deal. Had the same deal on wife’s phone - but her was supposed to be a straight across trade in with no extra cost for the iPhone 17 pro. Took her old phone back in today and they only gave us 700. Between the two sales deals- we are out about $1,000.00. And there “nothing we can do about it” I have been with AT &T almost 30 years and have never had such an experience. Chalking it up to the store - will never go to this store again!! Feel like Costco would have been more honest. The old Bait and Switch, lying or uneducated on promotion, but no matter what, 1,000 down is a lot!! Would give ZERO stars if I could
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September 2025 by Phil Pezzetti
We went to your store to get a new I-Phone and transfer service from my husband's Samsong phone to my old I-phone.
The process became complicated because we didn't bring several of our passwords and account numbers with us (our fault ).
Shelby Jay took care of us and her patientce with us and diligence in finding our passwords and account numbers
was so appreciated!
We are an older couple and electronics are sometime difficult for us but Shelby took the time to explain everything in detail and in a way we could understand.
We couldn't have been happier with the service we received!
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May 2025 by Eef
I was helped by Michael. He was WONDERFUL! He was so nice and very open to explaining what I had to do to make the transfer to a new device, as well as giving input on what would suit me. Definitely will come back in the future for services.
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March 2025 by anu peshawaria
I had a great experience with both the owner Christina and Michael. They were very sweet and answered all my questions. I certainly recommend this store.
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February 2025 by Vikki Slickers
I couldn't have asked for better service as I received by Christina at the Waukee AT&T store. She helped me set up my new phone and we discussed AT&T wireless internet. With her help I hope to get it set up soon. Thank you Christina for your personal service and letting me know my business is appreciated by AT&T. You are too!!! Vikki
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February 2025 by EKSchmidt
Christina was so helpful getting switched over from verizon. This is now my go to store for everything phone related.
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February 2025 by Idonis Curtis
Went in to return a device and had amazing service from everyone in the store. Would highly recommend!
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February 2025 by Becky Steinfeldt
I just tried to get my phones returned and had a SHOCKING experience with a red-haired store clerk. She YELLED at me. Legitimately yelled at me as I was trying to understand the terms of the contract, which is AT&T, because I had purchased the plan through Costco. Excuse me, this is an AT&T plan! I have never had a store clerk yell at me for putting HER in a bad position. My son recorded the entire thing. It was really unbelievable. Most shocking, rudest, most unkind retail experience I've ever had.
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January 2025 by Rhonda Robinett
Went about 1:30 Friday afternoon and there was no one in the store. I mean no workers. I sat there for 5 minutes, coughed looked around. Still no one. After a few more I left. I was in the store -not sure if they left, took a restroom break. But it would have been nice to see a note or hear an employee.
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December 2024 by Jacqueline Jagow
Thanks for handling everything with my trade in today Alan.
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October 2024 by George Rood
AT-T store in Waukee is the best! Christina is very patient and knowledgeable! Highly recommend!
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October 2024 by Keiran Bierly
Hands down the best place to go for your new phone. Locally owned and operated and knowledgeable staff that's willing to help.
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July 2024 by Nicole Smith
This location is so great and the employees are wonderful and they are always so friendly and helpful. Highly recommend!
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April 2024 by Carlos “Yone”
I was well educated and informed about all my questions. The staff went beyond and are very friendly!! Awesome experience!!
