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March 2024 by Shannon Potts
Great service by Rick and the team!! Had an oil change and inspection today! Definitely recommend!
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March 2024 by Arthur Hill
My wife needed an oil change, got here in and out on her way during her busy day. Everyone was super polite and welcomed her and her service dog.
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March 2024 by Amanda Krusenstjerna
No rush to open on time or have computers running at 7:30. 1 car in the bay & 2 besides my own in the parking lot. Was told 4-5 cars deep & was asked if I could leave my car. Just needed windshield wipers. Instead I went to Christian Brothers in Clive. Whose bay was completely full except 1 bay & I was in & out within 11 minutes. Will not be back nor recommend.
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March 2024 by Heaven Lateri
So this location is located on Alice road in waukee. I have gotten all my cars done at Car-X for many years and probably brought them to a platinum legacy how did they even get a location out here in waukee?? I went to try and get a tire looked at. The guy was rude and I was ok with waiting and asked if he knew of another place even know I knew theirs another new oil change location on Alice road. He told he to try somewhere on Hickman Rd. This was considered racial profile for no services on Alices street. This is a conflict of interest knowing without investments your location wouldn't even made it out here. This location is now bottom line services which in previous post they always had good service. Should I go back east for service smh.
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March 2024 by Chris Backstrom
Brought in today for oil leak, they realized the oil leak was the result of an error from the other place I had brought my car for an oil change. 5 stars for timely and honest service, and will never go anywhere but Car-X for an oil change again.
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March 2024 by Kathi Houston
Got my car in right away and done in a timely manner! The staff was friendly and helpful. 10/10 would recommend.
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February 2024 by Daniel Avila
Took my truck to have a tire looked at. They finished in 15 minutes and were very welcoming into their lobby. Speaking of the lobby, lots of space and comfy chairs. Definitely going back to this location anytime I need to have something done!
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December 2023 by Brian Borchardt
I have used the Car-x facility on Alice's Road, between Hickman and University for several years and have always been very happy with the level of service we have received. They always under promise and over deliver. They are timely, very reasonably priced and excellent communicators. I would recommend this store to everyone and take my vehicles, my Mom's vehicle and kids vehicles there.
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December 2023 by DEB FULLER
My experience was excellent. This location was clean, courteous and prompt. The technician, Art (who has had rave reviews himself), took the time to explain and walk me through the work needed on my brakes. I definitely will return and highly recommend this CarX.
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December 2023 by Cherish Graham
The gentleman that checked me in and was also the mechanic was Art. Not only was he beyond pleasant and knowledgeable but he found an issue with my brakes that we hadn’t known was there, fixed it and did not charge me extra for it. He was adamant he would not let me leave not being safe. I’ll be going there from now on. Honest and kind.
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December 2023 by Doug Phillips
Have not had a very good experience, after three times trying to have them stop an oil leak that was never there in almost five years before the oil change, They replaced the oil drain plug, cleaned the engine, and in two hundred miles it's a half a quart low, and still have a very large puddle of oil on the concrete floor that was never there before the oil change, now I have to have the oil pan removed and replaced. I was told that oil pans just go bad sometimes. What a joke!!! Thanks Car-X 595 Se Alice's Rd. Waukee!!!!
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December 2023 by Dan Grizzle
I needed a tire repair done quickly and the team at CarX did a fantastic job with the repair and getting done fast. I recommend CarX in Waukee as a great place for your car service needs.
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October 2023 by Adam Bogh
Brought my car in for an oil change and to get a tire indicator light checked out. It's pricey but a convenient location. I was then quoted a price to get brakes, shocks and some other things done that they had pointed out needed fixing. Pricey again but hey, let's get it done while I'm there. After they were done, the final price jumped $500 more than previously quoted. I get that it's just an estimate, but $500 more is a lot. No communication that it was going to be significantly more. Oh and my tire indicator light is still on. This is the second time I've specifically called that out and asked to be fixed. Joke's on me for going back I guess.
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October 2023 by Verne Winter
Over priced.... got one or more squeaking. Replaced all 4 brake pads and rotors. They got me in with no wait, I did have an appointment which I would recommend. Didn't save any money over the dealer.
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September 2023 by Cory C.
I stopped in to try this CarX and new location. I get a discount because I drive Uber. 2020 Accord so synthetic and Tire Rotation. Made an Appointment for noon on a Thursday- Slow time driving - got done and paid. I headed out driving (working) and got a ride. My low tire light came on, so I tried to re calibrate, again low tire. I had to lose my ride and get my car looked at per safety of my riders. So I was down and lost money- I went to the Carx in Johnston - and my tire was low and not inflated. So Waukee didn't inflate my tires properly. The next day I called and spoke to Rick Houston the Service Advisor- explained what happened and how I was down and lost money. His response- to bad- sorry- glad Johnston fixed you. No offer of a discount on my next oil Change. I get one - about every 7 weeks. Needless to say the interaction was not great and I won't be recommending this location of carx to anyone. The owner of the location really should be aware of the service levels at the location.
