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August 2023 by Wilfrido Matamoros
I had to go get my bike repaired. It was my first visit and I was pleasantly impressed. The service was quick, I didn't make an appointment, and they immediately detected the problem with my bicycle. I felt like I was with honest people. They called the technician and in front of me he repaired it. They have a great assortment of bikes and accessories and the people who work there are very friendly. It will be my bike shop from today.
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June 2023 by Brady B
Great shop that’s not as snoody as a lot of bike shops. They always get me in quick for a basic fix and are helpful.
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May 2023 by E A
Main reason for 3 stars is the price for the service. They are a bit overpriced. To true wheels/tighten spokes and a tune up it’s around 130-150$. At Bike World for the same service it is 80$. Just a bit overpriced for what the works itself is.
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April 2023 by Jessie
Went in for my husband to get an idea on the type of bike he wanted to purchase. The guy who helped us suggested 2 bikes and said a minimum of 4 times these are the only bikes in your budget. BUT we never told him our budget and he never asked our budget. I guarantee my husband earns at least 100k more than the man assisting us. How dare you assume. We will never set foot in that store again.
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September 2022 by Kyle Younkin
Bought a new bike online and needed a tune-up. Dave did a great job and was very knowledgeable and considerate. Will definitely go here first whenever I need some repairs.
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July 2022 by Andrew R
I needed help fixing my derailleur and they refused to work on my ebike because they don't sell this brand of bike, a Schwinn. Even though the issue didn't touch any of the electric components and they sell/service other ebikes. Good thing we have Bike World
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July 2022 by Jared Platt
Amazing group of people!! Took the time to install a bottle holder and kick stand near closing time…. Never felt rushed, they took great care of us being in towards closing hour.. z
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July 2022 by Michelle Carpenter
Thank you Kyle’s Bikes-Waukee. Huge shout out to Dave and Jim!!! Excellent customer service!!!! Thank you for the great care and education!!!!
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June 2022 by Rolando A. Molina
Came over this morning, about 10 minutes before they open, this guy told be to give them a few minutes since they just open and needed to set up their outside display. my bike needed a quick break adjustment (as per mechanic) I said no problem I'll wait. about 15 minutes later the guy tells me “bring that thing inside” when I get inside he proceeded to tell me I understand "you are dropping Thant thing off" I said I tough this was a quick break adjustment, he told me that they had lots of bike that needed fixing (he obviously saw me ride the bike in, and I was most likely planing on riding the bike out). how the mighty has fallen, I've been going to this shop since they first open and the main reason was their costumer service and attention. needles to say to the person dealing with me this morning, I got home look it up on YOUTUBE and got it fixed in under 10 minutes. thanks for saving me some $$ by turning my business away, but I don't appreciate you making me wait in the sun for nothing. 06/29/22 @9:45 AM
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April 2022 by pigeon ryan
extremely friendly staff. went in with a broken front brake, turned out it was a 2-minuite fix. they showed me how to do it and answered some of my d*** questions, all for free. they even told me i could get a few hundred more miles out of my tires instead of selling me new ones. definitely something worth supporting!
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April 2022 by Jim
Went in as a complete novice to bikes and Jim spent 30 minutes talking to my girlfriend and I about all the information we needed. Helped us try out helmets and bikes. No high pressure sales and we didn’t end up buying anything that day and they said no problem hope you enjoyed and come back soon.Ended up buying some used bikes and brought them in for a tuneup. They checked them out, tightened them up, and lubed them up for free! Said I got a good deal on some decent bikes. Helped me choose some helmets and other accessories. Just amazing customer service, friendly and perhaps overly fair pricing. I won’t go anywhere else for future bikes, helmets, service or accessories. Thanks again to Jim and Dave who took time to show me how to use different features on the bike and maintain them.
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April 2022 by John Newman
Kyle's was a pleasure to deal with. Found them online while looking for a specific size bike that has been very difficult to come by. They had it. I first dealt with Ben who verified it was in stock. It was shipped several days later which was confirmed by Alexa. Bike arrived in Colorado within a couple of days professionally packaged and 90% assembled. No glitches. I will do business with them again, I highly recommend.
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March 2022 by Katie Mulera
The people here are very helpful and knowledgeable. They have a wide range of bikes and accessories available. They have parking reserved for Kyle’s Bikes customers and that is very helpful to get your bike into the store more easily.
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March 2022 by Blondie White
VERY PLEASED. This place and owner makes you feel warm and genuinely welcomed. 4 bikes one I wanted to fix up that I picked up for free off the side of the road. Kid's went with us and still treated us well. Fast and efficient. Honest which says a lot about who they hire can not say enough praise.
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February 2022 by Kristine Jimenez
Waukee location-Jim, Dave and the rest of the crew are fabulous. Dave has talent and long term experience as a bike mechanic. I would trust any bike to him. I call him the "magic hammer." He can fix anything and is a hard worker. Jim is personable and helped me get perfect winter gear to be able to commute and not feel the cold. Every time I walk in, I know I will walk out smiling. These two are definitely a dynamic duo!Kyle's Bikes has knowledgeable, professional and kind staff. I have only been shopping here for a handful of months, but they are already like family. I enjoy that I am treated fairly and am given honest information. Through their support I have found a true passion in cycling. All along the way they have encouraged and supported me. They have spent countless hours answering my questions, leading me to equipment and gear that would help me meet my goals and provided me with the necessary tools. I could gush all day about the staff at both the Ankeny and Waukee store. I am thankful I walked into Kyle's back in April. My life has been forever impacted for the better as a result. This is what happens when you get loyal people doing what they love. It is contagious! You definitely live up to your vision statement, "making biking and running fun for everyone." Thank you for serving the cycling and running communities. I appreciate you and your commitment! -Sunnie Jimenez
