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July 2023 by Laura H.
A few days after July rent was due we got notice (via email) that one of our three units had a late payment (because of an issue with a previously set up automatic payment)... LockBox Storage - Crescent Ridge has been impossible to get ahold of and we've left messages but there has been no response, no return phone call, no email... nothing. No one answers the phone and no one returns calls/emails. Two of our units payments are up to date and yet our entrance code won't work (all our units are tied to the same code) so we cannot to get into the facility, subsequently, we cannot get into our units! And they say "pay online" but our code is not working there so we cannot even get our payment made! (And we have tried multiple times.) While the location is convenient for us, their poor communication and lack of attentiveness to clients is absolutely horrid. We have had issues in the past with codes (one time my husband was locked inside the facility at night for over 2 hours) and we're granted 24 hour access at no charge as an apology, but with excessive staff turnover we've had to explain that to new staff because they didn't make note on our account. It is so frustrating. We've been clients at this location for MANY years (even before this company bought out the former owners). Today, we intended on going fishing (7/8/23) with our boat which stays in your storage facility but we cannot get to our boat (and that unit is paid for)!!!! This is ridiculous! Fix this!
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May 2022 by Margaret Godwin
Able to get a last minute rental that was quick and easy.
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April 2022 by John Orrell
This is my first experience with LockBox Storage Crescent Ridge. I contacted Adam by phone initially and he could not have been more professional and informative. I reserved a spot with him and made appointment to complete paperwork upon my return to the state. The reservation process was easy. Upon my return to the State, we completed the paperwork and Adam was terrific. I am impressed with the location and security as well as the office surroundings. It is obvious that Adam cares about the appearance and first impressions. I look forward to storing at this LockBox location. Thanks Adam.
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March 2022 by Michael Russo
Great staff and facility. Adam is helpful in matching a specific type of unit to our needs.
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March 2022 by B Mann
We worked with Adam. He was courteous and professional.
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December 2021 by Christopher Wiese
Good place to store a vehicle. Adam the manager is great and very helpful. Definitely recommend.
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December 2021 by Curt Ungs
Great location and friendly staff.
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June 2021 by Gloria Reyes
I couldn't give them anything less. Imagine this: newbies rent a small wooden trailer to haul boxes & totes across the country. Everything is going wrong and the trailer is swaying dangerously. Upset and stressed I call LockBox and speak to Brian giving him attitude that he absolutely didn't deserve. Throughout the whole time he stayed calm, kind and professional. He also took care of our needs promptly without even being at the establishment. Before leaving, I had to explain and apologize to him. Thanks to Brian we are back on the road after shedding some weight and feeling safe to meet up with our youngest son who is waiting for us. Thank you Brian...You Rock??????✌?
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June 2021 by Grant K
Steven was very helpful, courteous with fast friendly service getting me signed up with my unit! I highly recommend renting here for all your storage needs.
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June 2021 by Brad
Great place for my camper. Clean and easy access off I-80.
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June 2021 by Clif Coker
Great location, great prices and great people.
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June 2021 by Jason Zuck
Great place to store our stuff. Great location. Great management!
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June 2021 by Ashlee Mcvey
Great secure place to park a camper or whatever your parking needs are. Everything outside is clean and secure
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June 2021 by T Cowan
Very helpful, and made it convenient for us, thank you Steven.
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June 2021 by Dana Fortugno
Clean, organized, well run. Love it !
