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January 2025 by Logan Holzapfel
I wish I could make this zero stars. I had one of the worst experiences of my life here. I was having engine repairs done and payment was all going through insurance. I had my vehicle privately towed here and after a few days they informed me (not asked) that they sent it to chevy in waukee to be diagnosed. Chevy informed me that when they got my car it did not have the front bumper (it had it when it was dropped off at stivers). After 2 weeks of stivers not answering or calling back chevy I finally called to ask if they had my bumper. They said yes. Now I will say the lady at the front desk here is super kind and very helpful, I loved her. She transferred me to the shop manager who was not polite in any way. When I asked if I could have my bumper back so chevy could finish working on my car they told me they would give it to me when I gave them the money for the tow. When I asked what they meant (had it privately towed to stivers) they said i owed them $95 for having it towed to chevy down the street. Not only did they never say a word to me about this tow fee until I asked for my bumper back, when I told them I had never been asked nor approved it being towed they said insurance had approved it meaning that insurance was paying it not me. They were holding my bumper hostage for a fee going through insurance. Who does that?? They were rude. They took a random piece of my car to use as collateral without ever telling me. I did not have my car for nearly 2 months because of stivers. And I had to pay the tow fee out of pocket to get my bumper back. NEVER EVER GO HERE. They are shady and will absolutely take advantage of you. Chevy Shottenkirk however was fantastic and I would reccomend taking your business to them instead of stivers.
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November 2024 by Shade Patterson
This place has helped me on more than one occasion. They’re always professional and do great work. I highly recommend.
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April 2024 by Dieula Toussaint
Do not be enticed by their free vehicle loan as they fix your car. I had the worst experience in trying to get my car repaired. Not only did they wait until I paid the deductible, but they returned my car worse than I brought it in and refused to fix the issue they caused. As a full-time college student, military veteran, and young adult, I thought they would have more compassion and not take advantage, but they did. Due to their lack of care and assessment, I now have to worry about driving in the cold and extreme heat. Do not go to this shop if you have Progressive as your insurance. There is a reason why Progressive does not recommend them for any service repairs. They tell the insurance agents one thing and you another. This shop does not have to guarantee they do an excellent job for the services you are paying for. This has been the most troubling experience, and I will ensure that I let everyone I know and not pay for their services.
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April 2024 by Joshua Ullom
High quality collision repair. I wish I took my Honda (not just my Ford) there for repair too!
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March 2024 by Anthony M
From start to finish even with a hiccup in between. 5 stars to the whole front office. Anthony was absolutely a great person to deal with. 100% would use them again.
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February 2024 by Andy McNaught
I've had major work done here twice and minor work done here once. I couldn't ask for better service or craftsmanship. Have your insurance adjuster work directly with them and get it done right!
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December 2023 by Breanna Manning
Excellent customer service! Anthony was very accommodating during my vehicle repairs! Went out of his way to make sure my family was taken care of! Thank you all so much for getting my van fixed up! We really appreciate it! Highly recommend Stivers Ford Collision!
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October 2023 by Grace N
Renee was very helpful throughout the process. The loaner vehicle was very nice to have. The repair work was immaculate! Immaculate. I was highly impressed with the quality of the work. The only downsides were not getting a specific timeline at the start of the process and there is issues with their card payment processor, so we had to bring a check for payment which we are of the generation that doesn’t use checks often at all so that was inconvenient for us personally. But the inconveniences were honestly small in the whole process because they did such a perfect job on the repair and the loaner car was so convenient.Services: Painting
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May 2023 by Steven Den Herder
Excellent service - great repair job. Highly recommend!!!!They have repaired several of my vehicles over the years and I just cannot say enough good things about them. Top notch organization.Services: Painting
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February 2023 by Brian Reimer
Excellent service and friendly place.
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February 2023 by Mike Burr
Very happy with the level of service. Everyone in the shop and in the front office were excellent. I will definitely use this group again in the future. Thank you for all your help.Service: Body & Trim
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August 2022 by Jeremy s Foster
Awesome service helped and was free when most places would capitalize on your inconvenience
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February 2022 by Kaleigh Christina
I went to Stiver's twice, once last December and last Friday. Both times they were very knowledgeable and professional. Renee kept me updated every step of the way, goes above and beyond to reassure the best service! We spoke with manager Wes and he was very pleasant and even had time to give us an estimate on another vehicle. I hope that my car won't be damaged anytime soon again, but if it is I know where to go.Services: Painting
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February 2022 by Robert Foster
This place provided me with amazing service. Called me multiple times to provide updates. Super nice and professional. CALL THIS PLACE NOW FOR SERVICE. Car was returned to me in excellent condition.
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February 2022 by Elena Gerdes
I had the most incredible experience getting my car fixed at Stivers Collision Center. Multiple times Renae went ABOVE and BEYOND to communicate updates with me and to help advocate for me when I had issues with the insurance company. The customer service was out of this world and the work on my car was impeccable. I am beyond grateful. I highly highly recommend Stivers Collision Center to everyone!Service: Body & Trim
