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December 2021 by Rick O'Hara
This will probably be my last time renting from U-Haul and from this location in particular.Pros: The truck was clean and got the job done, the proprietor was friendly and helpful enough.Cons: The truck engine and suspension were very rough. I put 4.2 gallons of gas in the truck before returning it, and the gauge was higher than when I picked it up. According to the U-Haul receipt, I put 25 miles on the truck (and I never left it parked and running), and they charged me for 3 gallons of gas. That's 7.2 gallons of gas to drive 25 miles!! Finally, the U-Haul mobile app SUCKS! This was at least the fourth time I've tried to use it to pick up and return a rental, and every time it has either completely failed to work or has taken a half hour or more and multiple tries.
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June 2021 by Maggie Goshert
Had a great experience. As a first-time tower, Gary was very patient and walked us through how to get everything hooked up. He also spent the time to show us how to strap down my motorcycle. Highly recommend this location and service!
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January 2021 by Rob Garver
This is a convenient location with excellent service. Not sure why there are any critical remarks. I have known the gentleman who runs/owns the franchise and he is helpful, knowledgable and honest.
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July 2020 by Corntastrophy
Good experience, but not sure why they'd chose an old Motel that was built back when the Interstate first opened and probably wasn't well maintained during even those times.
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January 2020 by Michelle Kurtz
Worst company? Go with Penske. Worst experience during a stressful moving time. Not work saving $50. Go with Penske.
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April 2019 by Jamie Thurber
Couldn't recommend them more! They went above and beyond to help make this process as simple and smooth as possible. I'm so grateful for the customer service and consideration made during my experience here. Highly satisfied!
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July 2018 by Kevin W.
Gary's the absolute best if you ever have to rent a truck or moving van. I have used him many times and cannot recommend him enough. He's wonderful and he makes everything happen for you. Great guy.
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July 2018 by D M
Waukee U-Haul
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June 2018 by eric halbach
The guy working was very helpful! He had site problems, but who doesnt. We figured everything out and then he even got my drop off redirected for my convince.
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February 2018 by James Chambers
Garry started off by bailing us out of a bind after a local competitor gave us two days notice that they wouldn't have a truck for us. Had a slight, but normal issue with the truck, and Garry stayed in contact throughout the day to make sure we were in good shape for the move. He gave us several options to quickly fix the situation, which really wasn't a big deal to begin with. Top notch service. Highly recommend.
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February 2018 by James D.
Garry started off by bailing us out of a bind after a local competitor gave us two days notice that they wouldn't have a truck for us. Had a slight, but normal issue with the truck, and Garry stayed in contact throughout the day to make sure we were in good shape for the move. He gave us several options to quickly fix the situation, which really wasn't a big deal to begin with. Top notch service. Highly recommend.
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July 2017 by Dakota Atkinson
Check in was quick and the guy was very accommodating about return time. The location was interesting but I thought it was cool.
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March 2017 by sarah melhado
I called on a Saturday afternoon to rent a pick-up for about an hour, to move a new couch from a store about a 1/4 mi from both u-haul & my residence- uhaul and my home are about 2 minutes apart- and not only was the clerk: outright rude, condescending, refusing my business(???), he also couldn't/wouldn't give me a straight, honest answer to simple questions, all the while making those cranky sighing sounds to make sure I was aware of how put-out he was to have to deal with (gasp!!!) a female member of the general public.
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July 2016 by Shawna Renee'
This is a very creepy location.
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January 2011 by A Google User
the guy who answered the phone acted like he didnt want to be there or answer simple questions- god forbid someone call in and ask about prices or sizes of trucks available--- then he wanted more than double the price from another local uhaul- i m surpised this guy is in business....
