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July 2023 by Google user
Charlie was absolutely amazing! I came in looking for a Malibu and got exactly what I wanted. He helped me fall in love with my car, and wasn’t pushy at all. If I didn’t like something about a car, he’d reassure me I was right. It was really comforting to know he understood what I wanted. Overall, it was the least anxious experience I’ve had at a dealership! I would definitely buy from here again!!
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February 2023 by Amber Nielsen
First time going to Dale Howard and loved my experience. Charlie helped me fall in love with my Jeep and I couldn't be happier with my choice. The whole staff was thoughtful, generous, understanding, and even shared a few laughs. My questions were answered thoroughly (even if I asked the same ones more then once) as well as becoming educated on what I was signing. They made sure I got the best rates without pushing me or bullying me into something I didn't want. Thanks again guys for helping me along the way, you all rock!
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January 2023 by Mike Lenehan
Our last purchase was a SUV. We told our salesman, Kaleigh, what we were interested in & she showed us 3 different ones & explained the differences between them. She was very knowledgeable about each & the dealership very easy to work with. Definitely, would recommend them.
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January 2023 by Sarah Olmstead
We mentioned to Kaleigh what we were looking for and she set out to find it. We had some setbacks but Kaleigh and the rest of the team didn’t give up and stuck with us through the process. We drove away satisfied. We will definitely go back to Dale Howard for future purchases.
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January 2023 by Tyler Galloway
Probably the friendliest staff I’ve ever encountered at a dealership. Charlie is very relaxed and not overly pushy which is a huge stress reliever. Keep it up!
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November 2022 by Preston Larson
Great place, with great people. Under new ownership and newly improved! Best dealer near Waverly, Waterloo, and Cedar Falls!
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October 2022 by Domanic Dew
This dealership doesn't inspect their cars before selling them & charges full retail. The manager raises his choice when confronted. Do not recommend at all.
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August 2022 by Jennie L
My jeep was brought in for a detailed cleaning, and it was clean but not detailed clean. It came back with crud in the console, caked dirt around the gas cap, etc. This may be the place to go for other services but not for detailing. Not up to par for what I paid, unfortunately.
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July 2022 by Nicole Klomp
I had a new engine put in my vehicle with Dale Howard Waverly. The number one reason we went with Dale Howard was because they were the only dealership we could get a loaner from. We traveled over an hour for this luxury they provided which is hard to come by apparently. The motor has been running wonderfully have not had an issue and I am very happy with the service I received.Have come back here to now purchase a vehicle because we had such a great experience with the engine. Worked with Austin and he did an awesome job on making sure the vehicle we picked was right for what we were looking for. If you go in be sure to work with Austin. Thanks Austin!! ?
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July 2022 by Shannon L.
Ordered a 2022 Jeep Gladiator Overland and it's perfect! Great customer service!
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June 2022 by Marky Mark
Brian has an eye for picking great used vehicles. Better quality used inventory than most.They're not uncomfortably pushy about selling..unlike many auto dealers.Smaller outfit so there is not much variety on their lot.Was not happy with bait and switch tactic considering finance interest rate was expected to be 3.94 then last minute ended up as 5.50. even with 740 credit score. 1.50 difference was blamed on financing bank...but whatever.Verbal agreement for cosmetic repair...as always it best to get things in writing...we will see if Brian follows through. He knows I'm a tough customer and I'm sure he will read this review... hahahaSuper friendly staff though.More than likely I will give them my business in the future whether they like it or not.I will recommend them to others.
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June 2022 by Troy Lovell
Under new management, very Jeep friendly business. Just had an all Jeep show today. Great people.
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May 2022 by CGM
Charlie Metcalf up at Dale Howard was very helpful with helping my wife and I find a new Durango. Top notch staff! Management was very laid back and there was NO pressure at all! Very nice place to purchase a vehicle. We were very happy with their service. Charlie said the Howard family is very big in giving back in the community and have been around for 47 years. We will be back for our next one!
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May 2022 by B Levis
I've done business with the team at Dale Howard many times at the Iowa Falls location. So glad to see they have expanded their business and now offer the same amazing customer service to the Waverly area!
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May 2022 by Tina King
Excellent service. Top notch professionals. No pressure. I will recommend Dale Howard Auto to my friends and family!
