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March 2024 by Travis Miller
So tired of people that don't care... Need parts for cars from the 70s, smug kid says he doesn't know what they are, says not many that old on the road anyway, and they are before he was born. Didn't care to learn, just not interested. If you work in an auto store you should be an auto enthusiast.
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September 2023 by Mark Simpson
Travis the manager went above and beyond when I had a battery problem. I greatly appreciate the service I was provided.
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July 2023 by Shelly Boggess
The waverly store has great employees that know what they are doing and are very helpful in answering any question you may have
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July 2023 by GS Dykstra
Friendly staff.. installed our truck battery for us and had the battery cables we needed for the RV
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December 2022 by Jessica Gulick
I bought the wrong headlight replacement bulb and when I went back in Josh was very helpful and ensured I purchased the correct one and even installed it for me. He also helped me pick out new windshield wipers then install those for me as well. Great customer service!
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December 2022 by Mindy Hauser
Staff was very helpful. What I needed was in stock and I was able to purchase it right away. They even went outside in the cold weather to put the new part on my car for me. At no charge. ?
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November 2022 by Aaron Jorgenson
For the two guys working Tues-18th I made it home and the truck ran great! Thank you for your help.
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July 2022 by Danielle Bobst
I had a heck of a time with my air conditioner in my car. Both employees helped me so much with advice & the "how to" with my vehicle.They both deserve a raise! ?
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April 2022 by benjamin kimball
Used to be a great store. Covid forced them to adjust their hours but as of now (April 2022) they still close WAY too early. 6pm on a Saturday is ridiculous.
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March 2022 by Kelly Ladage
Needed a replacement low beam bulb for my 2012 Chevy Impala. Went to Walmart and Norbys first but they didn't have the one I needed. Went to O'Reilly's and started using the computer on the shelf for identifying wipers and lighting. A man (employee) in overalls behind the counter hollers what wipers do you need. I said I am looking for a low beam for my car. He hollers, "you are using the wrong thing" even though it clearly states wipers and lighting. He did end up helping me find my bulb but I thought he was rude and unprofessional. The conversations that were taking place while I was checking out were also crude and unprofessional. Going forward I will refrain from using O'Reilly's.
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February 2022 by Viking
Terrible service. Definitely not customer friendly and could care less on customer feed back when calling to make a formal complaint. Ive been a loyal customer for years. The last 4 times ive recieved the wrong part, argued with an employee that didnt know anything about the type of part i was looking for, for 2 suvs. I do NOT recommend going there. Im taking my business else where.
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January 2022 by Zak Larter
I'd like to preface this by saying I am a complete novice when it comes to cars. However, when I do need to make a small repair, this is the place I go. I ask when where a specific part is, they show me, provide advice, and have me out the door in no time. They're not judgmental and very helpful. Prices are fair, the store is clean and organized, and if you cant find it, they're happy to help.
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January 2022 by Thomas Impellitteri II
Often went here for small repairs or changes. Had asked one of the individuals to help with a battery changed since I didn't know exactly what to do, and ended up frying my alternator in the process. Went from a $200 repair to a $1000 dollars.I might still come here for parts or accessories, but never for any kind of service again.
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July 2021 by Shelea Jordan
Friendly customer service
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June 2021 by Cromm 1982
Called ahead, they had the parts waiting for me. The cost was extremely fair. Had to do the repair in the parking lot, which was totally cool with them. When I didn't have two necessary tools, they let me use their personal ones. These guys were GREAT. THANK YOU
