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August 2024 by Angie Tjelmeland
Love my new Jeep! Service was great and Tim did a great job helping me.
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August 2024 by Joe Kindon
Got estimate for my truck. Made appointment, dropped off truck night before. 730 amappointment. Get call 5:00 pm. Done but wait until morning. $200.00 more than estimate. Looking reicept. 1 part mark up 8 times. 2 nd part mark up 6 times. Explain shop supplies. 42.00 and change. Am I buying your shop 5 dozen rags. Case of spray lube. We have bought, service from west branch Ford. Dozen vehicles thru the years. Since Browns bought out Brad. To me greed. Will not buy another vehicle. My wife's car has extended warranty. Will have oil changes. Because of being close. If any warranty work I'll take another Ford dealership. I have been Ford my whole life. This just makes me ashamed.
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August 2024 by Cindy Stice
We had an excellent experience at West Branch Iowa Ram dealership. We broke down while traveling across the country. Todd was so friendly and helpful- He took our truck right in, overnighted parts, and fixed it the next day. They communicated well with us and did their best to get us on the road again. We felt like they really cared about our situation and did their very best to help us.
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August 2024 by Carey Sodawasser
Huge thanks to Tim and Trent with their help on my new truck. Fast easy service!! Listened and did their best to help with all my requests!! Great job guys at Brown’s!! Highly recommended this dealership!!
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July 2024 by Brendon Panther
We came to Brown's to work with Tim because we had such a great experience last time working with him. We didn't feel pressured and he wasn't hiding anything about the cars that we were interested in. He also was able to get us an awesome deal on our trade in. Allie was also super helpful and very friendly. Much more relaxed and comfortable purchasing experience than the last dealership we dealt with.
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June 2024 by Louis Tassinary (LGT)
Very friendly and helpful staff. Louis and the whole team made it easy to trade-in and purchase a new vehicle.
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June 2024 by Ismael Borges
Allie,Louis&Timothy Went above and beyond to make it possible. Exploring more financing options and offering more for my trade in. Thanks for your help in the purchase ??
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June 2024 by Tracy Peters
Service Department is awesome. I purchased my Jeep from a different dealership and had always gone there for service needs. Recently I had an issue and was told it would take two weeks to get the Jeep looked at. I scheduled an appointment and within a week The performance of my Jeep had deteriorated to the point that I nearly got stranded. My previous dealership got me in on an emergency basis and after waiting nearly two hours I was told that my battery was bad ($400 for a new one) and then was given the news that the battery didn't fix the issue. I kept my appointment the following week. I told them that since they replaced the battery my navigation had me in Topeka Kansas instead of Iowa City Iowa. I was told that this had nothing to do with the battery being replaced. Funny that it worked before they messed with my battery. I was given a quote for $1700 to fix the issues. When I refused, they proceeded to negotiate down the price...I paid the diagnostic fee and called a different mechanic who referred me to Brown's. Todd and Joe were a breath of fresh air. They got me in for diagnostics the same day I called, treated me like a human, diagnosed the issue properly (didn't need as much as I was previously quoted) and fixed my issues. There is no question that I will be returning to Brown's if I have any issues moving forward.
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May 2024 by Stacy Moore
I can not say enough about how thankful I am for the guys at this dealership! I was traveling through with my 17yo son and had stopped for snacks at the Casey's next door, only to realize my tire had gone completely flat. My roadside assistance said that I would have to tow the car and gave me the suggestion of Brown's. I called up the dealership and instead of me having it towed 0.2 miles (literally behind Casey's) they sent over Robert (with an hour left before closing) with a jack. He was able to take off my tire, take it back to the dealership, fix not one but two holes (saving me from buying a tire) I am so very thankful that he was there and able to fix the tire, we were 3hrs away from home, on a 9 1/2 hour trip! Thank you from the bottom of my heart. My kid and I know there are kind people in this world because of you!
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January 2024 by Zack Richards
Jack was fantastic! Him and the rest of the group were very flexible and very helpful, I am grateful he was able to help!
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December 2023 by Gregg Metz
We had some car problems on our way to family Thanksgiving. We got off on this exit and stopped in to see if there’s anyway they could look at our vehicle. Even though it was the day before Thanksgiving and they were busy, they took a look at it and got us back on the road within a couple hours! Great service that helped us get on our way and make it to family Thanksgiving.
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December 2023 by Jordan Parrish
Brennen did a great job helping my husband and I purchase our Durango, definitely a great place to do business with!
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November 2023 by MickyKK
We had a wonderful experience at Browns. The staff was attentive and always coming up with suggestions for us. We bought an awesome car and are truly enjoying it!
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October 2023 by Rhonda Lacina
I had such a good experience at Brown's West Branch. They were patient with me while I contemplated my options. They were easy to work with to come to a price that was in my budget. They showed me many options. All of them were super polite and courteous. Thank you for helping me find my new vehicle!
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October 2023 by Austin L
Service department has been amazing! Had 2 seperate issues in the same week and was taken care of same day. Todd, Joe, and the service team helped me get back on the road quick. Thanks all!
