Auto Repair in West Burlington, IA

“Their motto should be: “We under promise & over deliver!” After getting my buck ? with my car, we got a great quote from Collision Center and set up the appointment. My car came back sooner than we were told and it looked better than when we purchased it. Highly recommend! (My husband was happy too!)”

“We have had Cody work on both of my cars on more than one occasion. Service has always been quick and efficient and we have never run into a single issue when having his team work on our vehicles. Will absolutely continue using as our main source of automotive assistance going forward.”

“This place is by far one of the best Automotive shops that I have been to so far, they are completely honest and transparent. I had a 1998 Honda Civic and I blew the motor on my way back home. I told her to this shop they were straight up with me. They were fair and honest they gave me the price and they completed the work in a good amount of time nothing but praise to these guys I would not hesitate to take my car here. If I ever have any more problems in Burlington, I will be sure to stop here before anywhere else”

“Had serious issues with what I believe were cheap tires on my RV from the previous owner. They got me in right away and were friendly and helpful. Prices were reasonable and they got the work done quickly after they got the tires. Professional operation and I recommend them.”

“Shotenkirk pays attention to their customers. I see them working to develop a long term relationship with us. I bought a vehicle from shotenkirk recently and as it stands, I will most likey buy the next one from them. Thanks Montel, Carlos, Matt and Carolyn for looking after us?”

“Keith is a great guy! Was able to get a walk in tire repair right after he was finishing with another customer. Took him 10 mins or so to get the tire fixed on my mom's SUV. Very reasonable price too! Appreciate you man, thanks for the service!”

“Had a flat tire on auto this morning when went out to garage to go to work called Amanda at Derry Bros at around 11:00 had an opening at 4:00 told her to put me down and I filled tire with air and went to work it was a slow leak but by time I got there it was down again they fixed it had a nail in it from last night’s storm remember running over a board on highway. Thank you for quick service and getting me back on road!”

“Went to Schlueters to get a wheel alignment. They found an additional issue with my tie rods and fixed it on the spot. They explained the symptoms of the new issue and explained why I needed the extra work. Pricing was fair and the quality of work was excellent! I do feel that most mechanics are trying to scam you, but not Schlueters. I will use them for all of my future needs.”

“As you know shopping for a vehicle is a big deal, I've had the same car for 11 years, since then have gotten married and had a child. Safety was number one. We decided to finally upgrade. We went to Shottenkirk in West Burlington, Iowa to purchase a new vehicle. After a few months of scoping out vehicles. We/I fell in love with a 2016 Lincoln MKX, it had all the safety features, on top of comfort and luxury we were looking for. We found out that it needed a new transmission, at first I was hesitant, but they assured us once we got a new one it would work perfectly fine. Well, we got a new (remanufactured) since ford don't make new transmissions for this model anymore, within a few days of getting it back, it started causing us issues, so we brought it back, they looked into it and sent it back to us as "fixed", well within a week it acted up again. Every time the vehicle was switched into gear it felt as if we were hitting a tree. Thank goodness we purchased the "extended warranty" as it was a used vehicle. At this point I purchased the vehicle about 3 weeks prior too and had only taken possession for approximately a week total, back to the shop it went, they found out there were internal issues with the "new" transmission, they tried fixing it and the same issue kept occurring. With the warranty they did provide us a vehicle to use while the car was being looked at. 3 months go by, and still no vehicle. Obviously I became very frustrated, I was making monthly payments and still had not taken possession of my new vehicle. Ford refused to provide a new transmission, but the Shottenkirk team General manager Troy and our salesman Matt worked hard to make this right with us. They were able to get us another transmission using my warranty, took about 4 months total, but they got the job done. Finally I got my car back, of course driving on pins and needles just waiting for it to act up again. Had it for a week and a half and.. boom it happened again. I contacted the General manager, Troy immediately. He said we are going to make this right and trade you out with something else. By the time my lunch break came around I had a vehicle I was possibly interested in waiting in the parking lot for me to test drive. We decided to move forward and get the vehicle. Not only did Shottenkirk lose money on the deal, they truly just wanted the customers satisfaction and for us to be happy. They worked with our original term plan and made everything darn near the same, provided a newer vehicle with less miles, no transmission issues , and made Darn sure it was a vehicle that we would drive off the lot and be happy with. They were constantly professional, compassionate of our situation, and truly wanted the best for us. We couldn't feel more grateful for the wonderful team out at Shottenkirk. Yes it took patience, and a few moments of feeling very frustrated. But we knew it was no fault of their own, it was unfortunately a recall on the vehicle that just simply couldn't be corrected. I still have a Lincoln, had to part with some of the features I enjoyed with the original purchase, but it's going to be a safe vehicle for my son and family. I would highly recommend working with this great team of employees and management the next time your in the market for a new vehicle, and will only do my future purchases through them. Thank you Troy and Matt for all of your hard work, it definitely did not go unnoticed. We are very appreciative for you taking the time to make things right with this crazy unlucky time. But in the end, it all worked out!”

“Great customer service! Adam, Carlos, and Joe were fabulous to work with. Very professional, and comical too! This was my first NEW car purchase, and they all worked with me to make it happen. All details were explained, and I didn't feel as though I was being pressured - always a concern I think for most when purchasing a new vehicle. Top notch staff and top notch service!”