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April 2025 by Josh Edson Henderson
Great price and easy access
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April 2025 by Justin Spear
Don’t rent from them half their storage units get water in them. Also, they’re supposed to have an on-site person 8 to 5 but that person is actually just working at the Menards store and isn’t actually in the facility
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February 2025 by Lori Hogberg
We had our padlock cut off by manager for being just a couple months late due to death caused oversite. They could have controlled the unit with the standard double lock……They claimed the two units didn’t get wet, yet they did on the floor and boxes were stuck to the concrete. Most upsetting thing is we are missing a $5k statue we called Naked Man after the lock was cut , breaching our security. Menards could care less & definitely in it for the money only as they provide no customer service or pride in their business. The units have a wire ceiling, so someone could see what the contents are with a Drone or other means….We were told by another patron they JUST added security cameras which is unbelievable. Cameras may have caught our thief! Would never recommend this cut throat facility. Online payment system doesn’t work well either and yet it’s our fault it won’t load to accept on time payment. Annoying!
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September 2024 by Meghan DeBerg
Menards claims absolutely zero accountability or responsibility for your items in the event of rain, flood, or storm damage instead claims it was an “act of god”. I had over an inch of water in my unit and was denied access to my belongings for a week with no reparations or even a sorry was issued. Renter beware!!!!
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June 2024 by Maria Gonzalez
I gave this a one star because where I have my storage rental in W. Burlington IA is not the best have called several times now to tell them the lights in that section are out with no results, have rodent dropping all over the place plus dead rodents in the walkway
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June 2024 by Pat Glandon
Thieves. Literally the worst place to store your items. Sent a letter saying I didnt let them know in time that I was vacating my parking spot and charged me $147.
Plenty of options around just go someplace else
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February 2024 by JANELLE RINGGER
Clean indoor storage.
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September 2023 by Linda Powell
Awesome service.
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August 2023 by Megan Bench
On site management is amazing. Jeff is great and understanding. All the office gals are sweet and helpful except for Kathy, her trashy, unprofessional attitude is ignorant. Since she’s so perfect I hope she doesn’t ever fall on hard times.
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April 2023 by Matthew Hodges
This is a place that is affordable, available, and they have a 7 day grace period to pay your rate. That's awesome considering money is tight nowadays, and you might need that extra week to get to your next check. LoL thank you Menards self storage you've been a great help.
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February 2023 by Dennis B.
One star only because I can't leave zero Menards in West Burlington Iowa ... They are overstaffed with apparently minimal tasks to complete. For example paid customer returned to interior of store to retrieve a fellow customer and on the return to the point of purchase was stopped while trying to exit. Said customer who had already paid had receipt in hand and was confronted. Told to hand over said item in question. Customer presented an already unzipped purse with receipt to item in hand and was still not giving up an apology for the accusal which was proven to be false and misinformed. So zero Stars is the actual rating on this establishment with the establishment also losing customers of many years
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September 2022 by Misty Brookhart
Very high priced and leaks pools of water. Will be looking for another unit elsewhere. Pics of the pools of water after it rained. Am in the large end units outside. Please check Menards storage policy on damage. When you get unit the company policy makes you to give up rights to sue so they can't be held accountable for their neglect. This means as soon as you pay for the unit you are agreeing that Menards is not responsible for your items. Perhaps when Menards starts losing significant amounts of business they will fix the issue or change their policy. You do have the option of calling an inspector as being in the city and a business there are structural codes that they are required to follow.
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August 2022 by Kim C.
Always helpful people working there. I can find just what I need to repair or upgrade my home and property.
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May 2022 by Misty Stafford
Very high priced and leaks pools of water. Will be looking for another unit elsewhere. Pics of the pools of water after it rained. Am in the large end units outside. Please check Menards storage policy on damage. When you get unit the company policy makes you to give up rights to sue so they can't be held accountable for their neglect. This means as soon as you pay for the unit you are agreeing that Menards is not responsible for your items. Perhaps when Menards starts losing significant amounts of business they will fix the issue or change their policy. You do have the option of calling an inspector as being in the city and a business there are structural codes that they are required to follow.
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April 2022 by Doug Hawkins
Unit was broken into. Was told by employee that surveillance video is really grainy. Why do I have better cameras on my house than Menards has? Do they not make enough money? This has become a common issue, and Menards still hasn't hired a guard to protect our storage units. They brag about all the security features they have to get you to rent a unit, then this happens. Employee was nice and sympathetic, but Menards has turned into a typical penny-pinching corporation. Do not do business here until they get a guard on the premises overnight.
