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October 2023 by Sheldon Richey
Luke had a car come in to Shottenkirk that I had test driven the same model before. I had settled on another model that was due to arrive in November. Luke remembered how much that I liked the safety features and comfort of the Kia Forte. Luke contacted me to see if I would like to take another look at Forte, because he had one on the lot. I was overjoyed. It was like Luke read my mind. I told Luke to hold it for me, and we made plans to buy the car. In preparation, Luke had all of the financing, detailing and aftermarket work completed before we arrived. The sale process was seamless and perfect. We couldn't be any happier with the experience. It was no less than great!
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October 2023 by Andrea Johanns
Initially thought it would be an oil change, but there were many more items that needed attention. I was kept informed along the way and all items were addressed in a very professional and timely manner. Can’t say enough about how pleased I am with my experience. Always feel like I am in good hands with my vehicles.
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October 2023 by Bryan Savage
Went there on Thursday was told it would be a 5hr wait at the quicksand. Went back on Saturday morning by 8 am took almost 2 hrs or better watched people come in after me and get in and out . Ask them to put new bulbs in my low beams said they didn't have time as it would require removal of my bumper. Actually there's access through the wheel well took me about 20 minutes.
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September 2023 by Joleen Miller
Great buying experience! Derek was a great salesman. The whole team was great, from the receptionist on up! I was treated fairly, no high pressure tactics like at some other places. It took me a little longer to make a decision,but they were great at communication. I will definitely buy from them again!
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August 2023 by Kristine Stone
The shottenkirk team and Alex in particular were great to work with on our latest car purchase. We called ahead about a particular vehicle and they had everything ready to go for us when we arrived. The buying process was quick and easy.
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August 2023 by Marissa Riffel
My husband and I enjoyed working with Luke at Shottenkirk in West Burlington. He was kind and great to work with. We were in and out quickly with a quality vehicle.
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August 2023 by B M
We had an appointments for 2 vehicles to get the oil changed and tires rotated first thing in the morning. I went to pick up both vehicles at 11:30AM to find out only 1 of them had been completed. I ended up taking both vehicles at that time. As we had other things to get done that day. And needed the cars back. You would think an appointment would be a priority over walk-in or whatever happened.*Edit* I talked with Kenny and he encouraged me to give them another try. I did schedule another oil change and tire rotation for today. The staff did a great job of getting the vehicle in at the appointment time and had it completed with in about 40 min. Thanks for taking care of us!
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July 2023 by Anthony Fernandez
My salesman was Ephraim at Shottenkirk and he was outstanding!! Since the beginning of the process of buying my vehicle from them, he provided top notch customer service. I flew out to West Burlington, Iowa, from New Mexico and he was nice enough to pick me and a friend up upon arrival at the airport. Since it was my first time making a deal over the phone, Ephraim provided great communication the entire process and never left me wondering about anything! 10/10 would definitely choose to buy another vehicle from him!! Thanks again Ephraim!!
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July 2023 by Sydney Miller
We worked Ephraim, and he got us our vehicle faster than we expected and at a great price. He was very easy to communicate with and went above and beyond to work with our budget. He was also great with our kiddos for the duration of our time at the dealership! Joe was great with all our financial needs as well. This is our second purchase from this location, and we have always had great experiences with them. Highly recommend!
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July 2023 by Karen Wilson
Only 39,000 miles on my car and under warranty. Engine light came on. Was told not to drive it (Thursday). Took it in on Friday. They did not get to it til Monday. I am single. I have no other means of transportation. Could not give me a loaner. Paid $225 for a rental car until they said it was a "software update". NOT A HAPPY CAMPER.
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July 2023 by Jonii H
This dealership is well worth contacting if you're in the market for a new vehicle. My salesperson, Matt, along with his team provided an easy, and very fair purchasing experience. Although the vehicle I was seeking was not currently in their inventory (or any other dealerships) as the manufacturer was shipping mostly AWD models only, they went the extra mile to order specifically what I wanted. Happily, it arrived 2 months before the projected date! Thank you for an excellent transaction and I will certainly remember to start any future vehicle searches with ya'll.
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June 2023 by hollztube
Montel Timmons from Burlington Iowa was the TALLest sales man. He was so funny and very quick like for being so tall! Thank you Justin Yoder the fiancé man for being so detailed and efficient with our car purchase. Would come back again!
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June 2023 by Jason M Brooks
I had my preferred dealer when we lived in Wisconsin. I was positive I would never find anyone better. This past week we purchased our first car since moving to Iowa so there was a lot of anxiety going into this purchase for me. I don’t enjoy the car buying experience at all and the dealer I trusted was 6 hours away.And then I went to Shottenkirk in West Burlington.Not only did I find a dealer I can trust, but I found one better than my previous dealer. This team is a class act and made my buying experience hassle free and painless… just how I like it.No pressure tactics. Great people. Smooth process… I was in and out and on my way. I absolutely love this place and will be back in a few years when I’m ready to trade in my truck.One really cool thing that I haven’t seen anywhere else was that Shottenkirk actually purchased the CarFax of the used car we bought and provided it to me. I’ve had dealers go out of their way to hide the CarFax or force me to pay for it. When I asked to see it, Shottenkirk provided it and then sent me a link so I can have access to it for a full year. I really appreciate that.I can’t say enough good things about this group. I highly recommend them.
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May 2023 by ӍǺҰ十Ʀ
My Ford F-150 has been serviced here since I bought it new back in 2011. Hood Maintenance by Ford Trained Mechanics I believe prolongs the life of the vehicle. Thanks as always for doing a fantastic job maintaining my truck.
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May 2023 by Tammy Meyer
Had an amazing experience at Shottenkirk West Burlington. Ephraim Twillie was the sales person that helped my dad and I. So seemless and Pleasant. Customer service was actually a nice experience. No games, no tricks, no tactics. Treated like family and a very easy experience without any hype. We said what we wanted and it was delivered no muss, no fuss. If you are looking for a great new ( or used) car, come see this young man. No pressure from him and not like a typical salesman approach. He truly wants to see you in a decent car and will do what he can to make that a possibility.