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November 2023 by Pain Pot
Went in to ask about buying unlocked phone from Apple and putting on my phone line to avoid upping my bill and the lady lied and said it may not work and that our phones are running on flip phone lines my data works fine as it’s lte. Ordered a phone from Apple anyhow and transferred to eSIM no problem and didn’t have to upgrade my phone plan these people will lie to you to get you on the most expensive phone plan.
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November 2023 by Brody Michael
Recently came in to get a new phone and switch from at&t, i walked in and was immediately greeted with a warm welcome from the sales rep Cheyenne. She helped me port in and get a new iphone and was so so so helpful all along the way, i was extremely nervous switching carriers but she took so much time and payed attention to every detail to get me the right plan, right insurance, and the right phone. Truly a one of a kind employee and i will always be coming back to her every time i need a phone! thanks again cheyenne!
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September 2023 by One Sunny Day
The sales lady didn't complete the transfer of data after I bought my phone. I lost all my contact information, years of conversations with friends & my entire tiktok account that was almost to 1,000 followers.
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July 2023 by LoRena Allen
We have been loyal customers for over 19 years. We went to get a new phone for our son. Logan the manager of the store was rude and very disrespectful. She refused to listen. She refused to let us speak or explain the situation. She yelled at me and my son. She was very unprofessional. Logan has no business in customer service. I will never step foot in that store again. She is a shame to the U.S. Cellular company.
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January 2023 by Betty Jaeger
Kiddos to Jodie at Agency location for going above and beyond to help me with a seemingly easy issue that ended up being complicated at best.
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October 2022 by Caleb George
Lyndsey was AWSOME! Very Friendly got my Mom's phone upgraded with no problems. Will deffinalty come back here again!
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August 2022 by IowaDeerSlayer 00
I have been with US CELLULAR for 30yrs. I recently went in to see about upgrading my phone. After looking at how I use my phone the US CELLULAR professional told me the S22 was the phone for me. Well, it's not. I have a lot of pictures ect and the S22 does not have a memory card so now not only can i not take the card from my drone and put it in my phone to share pictures as i told the sales representative I do, I ether have to BUY and put my pictures on a cloud space I was never told about. Im not a fan of the cloud space thing and don't want to use it. I went back to see about a different phone and was told to call customer service. A few days later I hear on the radio US CELLULAR any phone for FREE so I contacted customer service who was rude and unhelpful. So I then contacted the store manager where I bought the phone thinking they would surely make this right. After all it was this stores representative that misslead me on what phone would work best for me. Well, I was wrong. Not only is US CELLULAR making a customer of 30yrs pay full price while others get whatever phone for FREE, they're sticking me with the phone THEY were wrong about at full price. Time to do what I've been saying for a long time and go with Verizon.
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August 2022 by Thomas Burnett
Friendly and good at what they do. Very thorough and thoughtful.
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July 2022 by Lori McIntyre
The person who waited on my mom and I was very helpful and answered all of our questions would definitely recommend this place to others looking for a new phone!!!
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May 2022 by Andrew Wigal
Me my wife and our 4 year old daughter came in to The store tonight to start a plan Logan was extremely helpful she got us a great deal and even helped keep the kid busy during the time it took to set up everything! 100/10 Recommended!
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January 2022 by Mark Bell
Always friendly, courteous, and professional. The crew employed there always takes excellent care of me and my family.
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August 2021 by Theresa Traman-Korschgen
Horrible customer service. Tara in the West Burlington store is rude and down right hateful, should not be allowed to speak to paying customers this way. Very unprofessional!
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July 2021 by Tina Adams
Jacob did a great job
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May 2021 by Vamp Kitten
Awesome great service!
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April 2021 by Vlad Dragoon
I love them! They are always so helpful, polite and knowledgeable! With the update issues on android all you have to do is make sure your ALL of your apps are updated. BOOM!! Phone fixed!
