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March 2024 by Kendra Maikori
The employees were very nice, friendly, easy to work with, and I felt that they were honest and sincere with the feedback they gave me regarding what work needed to be done. They were not pushy at all and I had a great experience overall!Customer service excellence is obviously important to them & I really appreciated it all! In fact, I’m back today, literally sitting in the store right now completing this review as I wait for them to do the work that they recommended yesterday.I definitely recommend them to anyone in need of tires, brakes, and alignment, or anything other products or services that they provide here!!!
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March 2024 by Travis Whiteside
Did a good job on my truck but charged me over $9 for shop supplies for an alignment? Apparently I paid them for a whole box of glove and a roll of paper towels and a bar of soap I guess. Not happy about that. That cost was not disclosed when I asked twice how much the alignment would be.
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March 2024 by tim hendricks
Everyone I dealt with was Very professional, prompt and knowledgable. The manager I believe his name was Carrington and his big Sidekick Shawn let me know whether its Tires, Brakes, Shocks or an Alignment to Tunes-ups or even Factory Scheduled Maintenance, They do it all. We will definitely come back to the Andover Kansas Firestone for all our auto service needs. Rest assured, Every time I Drive,,, I will be Driving Firestone!
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March 2024 by Mike Mike
Overall satisfied with this Firestone location; however, I felt the repair was a little pricey and the front staff could be a little friendlier.
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March 2024 by Mitzi Fecht (Pure Romance by Mitzi)
The guys are efficient and do their job well. BUT, it's almost uncomfortable going in there as a female to have work done. I'm glad I know enough about cars to not get scammed by men in the industry. Because you can tell they joke around about what people take their cars in for. I was a little disappointed to be quoted $2600 for my front end wheel damage from hitting a curb when it was icy out. Luckily, I was able to get it fixed by my personal mechanic for less than $400. I understand they're there to make money but that's just ridiculous. Overall I've not had a bad experience with them aligning my vehicle. The lifetime alignment is a great option and definitely worth the extra money!!
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March 2024 by Sandra Sheppard
The store is extremely clean. The employees are very professional. They explain what they r doing .
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March 2024 by David Ross
I was there for just over 2 hours to replace a tire I had already ordered for an 11am appointment. I was charged for a tire repair when I had no interest in using or keeping a tire I was already replacing. Having to wait a full day for a tire you had in stock, and then another 2 hours to replace a single tire with an appointment is pretty bad when the shop was half empty... was able to chat with another man in the waiting room with a problem very similar while watching the entire film of the Shawshank Redemption on your TV.EDIT---2 days later and 100 miles on it after the tire was replaced. My Tire light was still on after they told me it would go out after a few miles. Myers Automotive down the street reset my light and sensors while I watched. It all worked out, just had to take my business elsewhere.
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January 2024 by D. Groom
It took a Friday, Saturday and Sunday then another Saturday to get a oil change, oil pan plug gasket, power steering line and both valve cover gaskets replaced. Left it overnight Friday they hadn't got to it and wife picked me up 7hrs. Saturday dropped off by friend and waited 6 or 7hrs they ordered wrong part. Sunday one valve cover gasket done they put it back together 5 hrs as I needed it and made an appt for next Saturday finally done after 8 hrs. It has gone downhill there very badly as the 2nd Saturday manager and employee were were more interested in the KU GAME. That's how I wanted to spend my Christmas break spending 4 days and 20 hrs at firestone.
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January 2024 by Brian Mcdonald
Very prompt and very polite on the phone and in person. Josh was very professional at his job and knowledge.
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December 2023 by Tess Goodman
They've always been honest, don't do unnecessary repairs, and are transparent about pricing/calling to confirm services recommended. The staff are always professional and courteous. I feel very comfortable bringing my car here and feel like I get a fair price for the work done. Thank you for running an honest shop with integrity. It really makes it so easy to keep coming back time after time.
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October 2023 by Karen Sheridan
I scheduled an appointment for a standard oil change, was even sent (via text) a supposed coupon for $29.99. The link I was sent did not work. They put in synthetic oil; I requested standard. The guy from London, Great Britan, told me they put in the synthetic oil because Ford recommends it. Oil changes take 30 to 45 min. Not over an hour. I will not be going back there ever again.Service: Oil change
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August 2023 by Brett Kenyon
Talk about a bunch of crooks. Was quoted $586 out the door by the lady on the phone. Showed up to the appointment, once the tires were installed got handed a bill for over $1000. This is honestly the first time I’ve left a review for any company. But this just doesn’t sit right with me. Ran into a buddy of mine and was talking about the situation. Sad part is he asked if it was Firestone in Andover. I said yep, sure was. Turns out he got robbed as well. Will never do business here again and will do my best to deter anyone from going here either.Service: Tires
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June 2023 by Travis M.
Have been shopping at the firestone in andover, ks for the last 10yrs and pretty good service. I have been in here a dozen times in the last year and a half with different vehicles. Every time I have an appointment and every time I wait for 1 to 2 hours before they even get the vehicle in. I thought the appointment was to mitigate this problem. The last three times they moved my appointment back to the next day. I will no longer be using firestone for future tire purchases. Unfortunate because they used to be on top of it and that is no longer the case.
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June 2023 by William Hodge
Their service was amazing and kept their word on the price of my tires. Was stranded with a flat tire and had many miles to go. Josh was awesome. Thank you!
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June 2023 by J F
Our car broke down on the Kansas Turnpike. We were towed to Andover for our car to be fixed. We got there 45 minutes before they closed on a Saturday night. They stayed late and got us back on the road. I can not say enough good things about this company. I highly recommend them!Service: Tires
