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January 2024 by Sabrina J
Ms. Monica was a delight to work with. From the minute we pulled up we were greeted with a smile even in this cold weather. She must be a gem to work with.
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January 2024 by Matt W.
Staff is friendly but the wash is disappointing. Spent approximately $30 to get my truck washed after driving down a dirt road. The lower half of the truck didn't get clean and the sand was still on the running boards, bumpers, etc. Basically the lower half of the truck got wet and that is all that happened.I usually goto the other car wash up the road with my truck and I've never had any issues with getting the same dirt road cleaned off of it. I tired this place due to the location.Oh and the vacuums here are loud but don't work that great.I'll just drive the extra 5 minutes to the other car wash and vacuum at home.Lesson learned.
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December 2023 by Christy A.
Though this site has been having a lot of issues w their car wash breaking down, Richard, the store manager is ALWAYS working hard 2not only fix whatevers broken, but also stay positive &upbeat w customers &his employees. Wish there were more like him.
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November 2023 by Steen Danielsen
We have had a membership for over 2 years and it has been great for the most part. The wash is down often but we live close so it never is much of a big deal.Unfortunately, I received recent news that the company is eliminating their pre-wash wand.This step of the wash was a large reason why both our vehicles have a membership. I drive wet dirt roads frequently. Without the wand, my step bars and wheel wells remain filthy… But worse, all of the sand/dirt and gravel on the body is less likely to soften and separate prior to the cloth scrubbing the body. This largely increases the risk of developing scratches by the wash.Unfortunate news the company moved this direction because “the chemicals are being diluted due to the use of the pre wash wand”.Prior to this review I would have said 4/5 stars. Minus one due to the consistently closed wash.Strongly considering canceling our family membership moving forward.
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November 2023 by Tim McDougald
Car wash is not working properly missing parts and got stuck at the blower had a car behind me about hit me pulled out just in time. Got grease on bottom of my truck from the tire cleaning ready to change car wash company’s they don’t pre wash with the Power washer sometimes have to go back thru a couple times before it gets clean enough. It’s a good location for me but the hassle is not worth the time.
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November 2023 by D W
Closes soon (7PM)? They were closed before 6:15! The Andover Zips is always closed. Save your money and DON'T get a monthly subscription if you plan on using this location. IF they are open, hope that the retirees are working. They do a good prewash, unlike the young guys who seldom spray the passenger side of the vehicle. It must be too long of a walk to the other side of the vehicle for them.
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November 2023 by Michael Caiazza
I have come here well within business hours twice in the last week, once around 2pm and once just after 5pm and both times they were closed with no explanation. There were cars in the employee parking but the wash was completely shut down. It's absolute nonsense that I pay almost 30 a month subscription to come here and can't even bet on it being open during standard hours of operation. The only reason I haven't already switched to Charlie's is location but one more daylight closure and I'm never coming back to this place.
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November 2023 by Monica Stevenson
Richard is amazing. He is well mannered and has great customer service. Josh did a good job making sure he got every spot before I was swot into the car wash.
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October 2023 by Steven G.
The wash is constantly broke for one reason or another. I ask when certain items will be repaired or fixed, and the people working there have no clue, comments about management, not keeping it or frequent when I inquire about what is broken again.
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October 2023 by Lou Anne W.
During the summer we never have problems but once school starts it's very difficult to find them open in the evenings. The subscription would be a good value if you could use it! Came in tonight at 6:15 pm and closed again.
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October 2023 by Sunni C.
Came in again, and here at 4:59p to get my car washed with my monthly pass and it was closed yet again. Last time this happened we went to the one on Webb road and while they didn't spray your car as you went into the wash, it was at least open after 5p. Going to ask for this month payment back. This is the fourth time we have come in and the Andover location has closed around 5p. Every other location is out of our way. So looks like we will be changing our car wash subscription to another wash service. FYI there is a new service coming into Augusta and El Dorado. They have to do a better jo. At being open that this Zips Andover location. Pretty frustrating to pay a monthly fee and they are closed all the time.
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September 2023 by Nicole Martin
Richard was great! Stopped in for a quick wash and left with a membership for monthly because he explained it and just simply offered it! Besides being just pleasant to deal with!! Thanks Richard!
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August 2023 by David Gehrer
When they are open, we have always had good service and friendly staffers. Rusty is usually here and does a great job with the prewash and gives service with a smile!
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August 2023 by Shaun Price
I’ve been pleasantly surprised with the additional attention, given to the washes prior to the mechanical application. I feel the washers have been more successful by having the attendant wet down the front of the car and the windows prior to entering the mechanical portion of the car wash. This has been a neglected item for a long time that recently was re-introduced, and the fact that they are doing more than just the driver side as they were doing before. I am very satisfied with the service of late.
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August 2023 by Wilbur Scott
Josh is the only reason I go to the business. Honestly, I have a subscription at a competitors business, but Josh’s smile and friendly disposition coupled with his attention to detail during the prep work makes it worth my time and money to run through every other Friday. He is an outstanding representative of what Zips was when I first had a subscription. Sadly, I don’t feel the same of the business as it’s grown, but at the Andover location, he does an outstanding job for Zips.
