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December 2023 by Laura R.
It brings me great sadness to leave this review as I have been a client of Atchison Animal Clinic for 14 years. I have been a patient in good standing, never defaulting on payment and never missing an appointment. I brought a dog that was abandoned to the clinic on Dec 15. After bloodwork and other expensive tests (allegedly. I'm not certain they were done but if they were, they were incorrectly read and diagnosed) we were told the dog would recover and given expensive medication and a follow-up appointment in two weeks. Long story short, the dog died December 18. The vet who examined the dog was shocked he died, as were we and the vet said there was nothing in the test results that indicated the dog would die. He then offered to charge us for cremation services. How empathetic. I then called and spoke to Dr. Chris Hansen, senior doctor and co owner of the clinic. We asked for our money back because clearly the tests, exam, etc weren't done correctly (if at all) since we were told three times the dog would recover. He informed me the dog was in liver failure and basically said it wasn't written down the dog would recover. Why would I spend a small fortune on a stray dog that was dying, I asked? He denied basically all liability, pretty much called me a liar, refused to refund us, and lost our business. I have filed a complaint with the vet board in Wamego and am disputing the charges with my credit card company because the services we received were not provided. An exam and CBC would have told us he was in liver failure had they been done correctly and we paid a lot of money for that, and we didn't receive those services. I should have stopped using this office when Dr. Kistler left years ago. Not only does Dr. Hansen not care, he's dishonest, unethical, and I believe the conduct we experienced constitutes malpractice. Wamego will decide that, though.
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February 2022 by Michelle Tagalere
they only care about the money.number two I was getting a quote for them treating my dog's ears she had mites.one quote was under a 100 dollars and the other way to treat it was over 200 dollars.i told them I didn't have much money so I wanted to go with the less expensive treatment for my dog's ear mites.when I got to the vet they came out to get her and I told them not to do anything to her until they tell me what she had and gave me a price they brought my dog out 20 minutes later and told me I owed them over 200 dollars for her treatment when I specifically told them I wanted the cheaper treatment for her ears.the lady that supposably said she was the boss over there told me I shouldn't have a dog if I don't have money to take care of them.so that's what she's got to say when they screwed up? they lost my business.i plan on making a complaint on them n I think the rest of yous who had problems with them too.
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February 2022 by Sam Rocco
This place lost me As a customer they only care about the money my dog needed help I give this place 0 stars I spent thousands of dollars and they refused to help my dog because I didn’t have any money on till next week I guess they don’t really care about animals Anyway I found a better place that actually cares about animals and not the money
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December 2021 by Lisa M.
Amazing service and they are so good with our pets! Highly recommend! We have an older dog and she is a bit skittish. The staff are amazing with her and allow me to come in with her. They have drawn blood on her twice and she has allowed them to do so. Thank you AAC for ensuring my pet feels safe.
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October 2021 by Chassidy Marie
Dr Carrie is wonderful, intelligent, and so compassionate. And best of all…she didn’t just hear what I had to say and my concerns about my sweet Ivy, but she listened! First impression brought tears to my eyes…literally. She came into the room to introduce herself and sat on the floor with Ivy, giving her ears scratches and belly rubs. I have never been so touched meeting a vet for the first time. I will always remember this and be thankful for her! The girls in the clinic were also so very kind and Ivy loved all the treats they gave her.
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October 2021 by Kathy Pound Willis
Dr Cowan and Corinne were absolutely wonderful with us today. Our Aphrodite suffers with extreme anxiety and obsessive behaviors when fearful. They took the time to not only teach us how to help her but they LISTENED to us and more importantly to our dog. Her body language spoke louder than anything we could say. They were kind and compassionate. Finally we have hope and a game plan for happily ever after! Thank you!
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September 2021 by Amy Knoch
Atchison Animal groomed my cat this week and did a fantastic job. She looks great! Highly recommend them!
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November 2020 by Tina Queen
Got my cat in right away and after one dose fleas were gone?
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March 2020 by Bill H.
Great vet care! Dr. Hanson is a terrific surgeon who worked on our dogs knee repair. Highly recommend AAC!
