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September 2023 by Sarah A.
Zero stars, Yelp made me pick one. Terrible customer service, my truck sat there for 31 days and the ineptitude of the service department had never been more evident. Zero communication from the dealership, I only got updates when I called. They rarely returned my call when I did initiate it. On day 25 I called Ford Corporate to initiate a formal claim, and all of a sudden on day 31 the dealership made a miraculous discovery and my truck was fixed. Yet the "lemon law" still applies and when I picked the truck up there were loose parts laying in the truck bed they neglected to put back on. One additional issue, they were refusing to give me a loaner car until I pushed my way through to the GM. What a joke. There are so many choices when you choose to purchase a vehicle, maybe think twice before pursuing this one.
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March 2023 by Jason Rose
Still no resolution. Sales and service departments are dishonest. Place is insulting to the Ford brand.
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March 2023 by Nancy Miller
I did not have service done. Will be canceling because we had it do e elsewhere
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November 2022 by Mandi H.
My experience with Augusta Don Hattan Ford was wonderful. Mike and Teddy were very friendly and helpful throughout the entire process! I would recommend them to anyone looking for a new car.
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March 2021 by Annette M.
My daughter just bought a 2013 GMC Terrain on Feb 12th from Don Hattan out of Augusta. 2wks after having we noticed a leak under front of car, we called on Friday about getting car in. They first told they couldn't get in until March 16th, which after the 30 days. Talk to Tom Zachary our salesmen, he did get it worked out to bring car in on Monday. I took to Don Hattan in Augusta Monday afternoon. Today, Tuesday...I get a call from Cary Garrison, the Service Advisor, he continues to tell me that the water pump is going out and needs replaced. (mind you our daughter a high-school girl that bought her own car). Cary then proceeds to tell me that they will ONLY cover 10% off the cost so therefore she will have to come up with $900.00. husband called back and the extra warranty she had just bought, didn't cover any of this. Needless to say Don Hattan Ford has NOT been a great place to buy from and they don't work with you. It's ONLY been 3 WEEKS, a car should last longer then that if went through a full inspection. The Mannel's very disappointed customers.
