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November 2023 by Tara Porchia
We had been looking for an SUV for a while with no luck. Thanks to Kaden & the team we purchased a 2018 GMC Yukon Denali. Thanks again Don Hattan Ford for a great customer experience!Tara & Macon Porchia
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November 2023 by Jackson Johnson
Went in today cause I had a few sensors go off on my truck. Cody took care of me and got me in right away. Never fun when you have something go wrong on your vehicle but these people are amazing at explaining exactly what's wrong, what they can do and getting you in asap. Cody got me scheduled to take care of the issue and gotta say I'd highly recommend them. Roll tide
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October 2023 by Vicki Giltner
I recently had an unexpected need to purchase a reliable, replacement vehicle quickly that fit my budget. Brady Kress met me when I drived onto the lot. He was so friendly and listened to my situation and began the search for something that fit my needs.He enlisted the help of Kyle Owens too. As it turned out Tom Zachary had just found a 2014 Ford Fusion that more than fit the bill. I bought it the first day it arrived at the dealership. Many thanks to the staff at Don Hattan Ford in Augusta for their friendliness, professionalism and compassion. I'm now a happy Ford owner!
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October 2023 by Keiara Evancho
My husband and I were really interested in finding a mustang, has been a dream for years! We called ahead, and was greeted with the very helpful and insightful Tory! When we went to look at the car we absolutely fell in love with it, and tried to crunch some numbers. They were very realistic and informative about the whole process. We were denied our first time around with a trade in. We went home devastated. The next day I received a call from Tory, and he said “We were having our daily meeting about customers who had been in the store over the last week, and we just talk about what ways we can help our customers better.” We left with a mustang the next night! We were all able to see it through! So glad I used Don Hatten! Will definitely be shopping here again! Everyone was so respectful and personable, and my husband and I really appreciated the “we are here to help our customers” attitude. Was a very incredibly pleasant experience!
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September 2023 by Sarah A.
Zero stars, Yelp made me pick one. Terrible customer service, my truck sat there for 31 days and the ineptitude of the service department had never been more evident. Zero communication from the dealership, I only got updates when I called. They rarely returned my call when I did initiate it. On day 25 I called Ford Corporate to initiate a formal claim, and all of a sudden on day 31 the dealership made a miraculous discovery and my truck was fixed. Yet the "lemon law" still applies and when I picked the truck up there were loose parts laying in the truck bed they neglected to put back on. One additional issue, they were refusing to give me a loaner car until I pushed my way through to the GM. What a joke. There are so many choices when you choose to purchase a vehicle, maybe think twice before pursuing this one.
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September 2023 by Kathy Cornett
Just have to say we enjoyed our time with our salesman Tom zackary. I want you to know I wasn't coming in to but a new car. But Tom showed me some very nice cars and I fell in Love with a edge. It is so pretty. I'd recommend Tom as the best salesman . He knew his cars for sure. Took us riding it was so smooth riding. But understand I wasn't looking to find a new car today.
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August 2023 by Kaitlyn Ochs
My husband and I bought a Ford Explorer this past weekend at Don Hattan Ford. We had a great experience. Everyone was very nice and personable. Quincy helped us find the perfect vehicle for our family. Highly recommend!
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August 2023 by Keonna Beason
I was just there Monday and bought a beautiful equinox! Tory was super patient and worked with me on what I was wanting to look and stayed in my price range. Alex was the finance guy and he was very nice and worked with me on what payments I needed and coverage. Everyone talked to me very respectful and was super helpful.
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August 2023 by Kyle Hayes
My wife and I were looking for a new Ford Explorer, the other dealerships didn’t care about what we wanted or what we were looking for. We were looking for a specific color and model. Tory with Don Hattan Ford in Augusta listened to us, asked what we wanted along with every detail! He found our Explorer and never once pushed another vehicle on us. He is the reason we purchased our new Explorer that night!! Thanks again Tory!! We love our new Explorer!!
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August 2023 by Marangelie Childers
We had a great experience buying our car here! Eduardo was super nice and patient with us. I highly recommend stopping by if you’re in need of a good priced, reliable car!
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August 2023 by Andrew Schreck
Bought a new Maverick from them this year. Quincy was my sales rep and did a great job from start to finish. It took a while to get the vehicle due to supply and demand issues but when it came in, I was notified promptly and they had it ready for me quickly. The buying and financing process was smooth thanks to the help from Alex. Excellent place to buy a vehicle!!
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July 2023 by Dennis Haig
Great service. We have purchased three vehicles from Don Hattan Ford. The customer service has been fantastic, from the sales department to the service department. Tom in sales was awesome, he listened to what we wanted and got it done.
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July 2023 by Chloe Lauridsen
I've been looking for a car for over a year. Other places said that they couldn't get me a car because my credit is bad or because I didn't have enough of a down payment. Eduardo and Alex really helped find the perfect car for me and it really is! Eduardo helped me find the right insurance for me, because I had no idea what I was doing! Overall, for my first car buying experience I'm very happy it was with Don Hattan Ford! :)
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July 2023 by Hollie Johnston
I had a great experience at Don Hattan Ford. Tory was so easy to work with. I told him what I wanted in a vehicle and he found exactly that. He did not pressure me to purchase something that I did not want. Nick was also great to work with on financing the vehicle. I will be back when I need to purchase my next vehicle.
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July 2023 by Blake Sullivan
Our experience at Don Hattan was surprisingly non stressful, it was pleasant and our salesperson, Kaden answered our questions without being pushy. We purchased our vehicles and signed forms with Alex who was also helpful and easy to deal with. A good experience...Thanks Don Hattan team
