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September 2025 by troy n
If it were possible to give zero stars, I would. This location has demonstrated the worst and most incompetent service I’ve ever experienced at a Casey’s or anywhere else may I add.
My fiancée and I placed a pizza order for our family using the Casey’s online portal—a system I’ve used many times at other locations without issue. As I am pulling into the parking lot I was happy to see two Casey’s employees standing right out front of the store smoking cigarettes, and neither threw them out as I pulled up into my parking space, way to show some class! So as I came to pick up our order, the staff informed me it had “never come through.” I showed them proof that the order was confirmed and that payment was already taken from my checking account. Their response was that “the system hasn’t been working properly for a while,” and they told me I would have to call Corporate during weekday business hours to resolve it. So I left with paying Casey’s money for pizza, and left with no pizzas and no resolution to my issue.
When I asked to speak with a manager, I was given the same dismissive answer. This is not just an inconvenience—it is unacceptable. The store knowingly continues to operate with a broken ordering system, takes customers’ money, and offers no solution at the store level. That is not only poor service, it is irresponsible.
As a result, I will not be ordering food from this location—or from Casey’s at all—ever again. Beyond that, I will no longer be purchasing fuel or anything else from Casey’s. I would rather pay more at a competitor than continue supporting a business that tolerates laziness and incompetence.
I hope Corporate takes this complaint seriously, because if this location is representative of Casey’s as a whole, it should be cause for major concern.
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January 2025 by Michelle Linthicum
Best pizza, staff is helpful and pleasant.
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July 2024 by Kay Witte
Clean friendly service
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June 2024 by Ross Janes
In for a fuel stop. The pump area was clean a nd well stocked.
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June 2024 by Joanna Thompson
Went here tonight. All out of gas and the bathrooms was so nasty .Lady working was so rude and snooty .And several people standing around talking and playing on there phones .when I asked if they knew if the other store down the road had gas .she rolled her eyes and said how would I know .you have to go find out yourself.. like wow .she was sooo rude ..
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January 2024 by Cora Burkhart
went to order a large pepperoni pizza. it was done when i arrived, but i didn’t realize what was wrong with it until i got home. the crust wasn’t cooked all the way, the pizza was not cut, and the whole thing was covered in grease to the point where it was pooling in the box, making everything soaking wet. tried to cut and eat but it fell apart due to how underdone it was and how soggy it was from the grease. easily the worst experience i’ve had trying to get casey’s pizza.
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January 2024 by Nicole F.
Pizza's & Bacon/Mac & Cheese- awesome!! Ordered many times, live 5-10min away, unsure if same person's made it every single time??? Out of numerous locations/states due to job, only one other locations in Louisiana comes close to Baxter Springs!! We always orders bacon/mac & cheese & custom pizza's, gotten Supreme's & Ultimate Hawaiian's, I never, ever say this- but ZERO complaints!!
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December 2023 by Ang F.
Great crew, great service, every time!
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November 2023 by Angie Freeman
Great crew, great service, every time!
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November 2023 by david oestereich
Pre-ordered our pizza and we even gave them an extra 10 mins when we got to the store, waited another 10-15 mins just to be told they just now put our pizzas in their oven, very unfriendly kitchen staff, older lady sounded down right mad cause of all the orders they had, got the pizzas home and they were really really greasy more so then what they usually are, and the pizza wasn't fully cooked we have to put in the oven to finish cooking and the cheesy bread was just basically bread with a little bit of cheese, absolutely disappointed with the this place, definitely do not go here in the evening we will be going to Pete's from now on
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June 2023 by Serena Gilmore
Great as always
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April 2023 by Wayne Fry
Do not use your credit card or debit card here. It will be stolen and drained. Someone working here is robbing the customers!
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January 2023 by Angela B.
Gasoline, bakery items, coffee, cold drinks. Off the highway with lottery options. Easy to navigate. Wheelchair accessible. Fresh deli and hot pizza cooked or made to order. Great place. Accepts all payment including cash app.
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January 2023 by gail r
Stopped in on New years Day on our way back to wichita from Branson, the 2 women were occupied with a gentleman for a while, chit-chat and didn't pay any attention to our family of 5. Only 2 pieces of old pizza , Saw a display of sandwich fixings on the cart and looked fresh , BUT they whispered together and said , we aren't making them today , that's yesterday's stuff ❗❗❗ told us that we could go next-door to the steak house and eat .So we went , I'm SURE they new it was CLOSED ...... WENT TO SONIC.LADY WITH NO TEETH WAS THE RUDEST
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August 2022 by Terry L Grant
Great store, wonder staff, best pizza around. Seth is a whirlwind whiping out pizzas even on the busiest nights mine have always been on time and they look amazing. You won't be disappointed at this store!!!
