U.S. Bank Branch provides helpful and friendly service to customers. Staff members are consistently quick to assist and greet visitors. One customer appreciated the staff's professionalism, especially a staff member who was very helpful. However, experiences can vary; a customer with a handicapped grandbaby faced challenges due to rude behavior from a teller and difficulty with the handicap-unfriendly doors, which are heavy and lack button operation. Another customer successfully obtained a mortgage statement by following the staff's guidance and used the bank's mobile app to print documents for legal purposes. Overall, the branch offers good service, but accessibility issues and occasional rudeness can impact the visit.
I needed my mortgage statement info. They were great in showing the proper steps to obtain it. Found the mobile app, downloaded it, and printed it up. The purpose is for revising and updating my will. Thanks again!!!
October 2023
I love US Bank, but the folks at this branch were not really interested in providing more than the bare-minimum service in helping me with my needs. Probably fine for typical deposits and withdrawals, but if you need actual service, try to find a different branch.
August 2023
Joan is always helpful to my sister and I. I would recommend this U.S. bank branch to everyone.
