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January 2024 by Lynne Starkweather
Korey, Troy and their team at Crow-Moddie Ford are simply outstanding! This was the most seamless, pleasant experience my wife and I have experienced purchasing a car in our lifetimes. They are kind, professional, knowledgeable, and have the highest integrity. We could not be happier! EXCELLENT EXPERIENCE!!!
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December 2023 by Elyse Boyd
We traveled from Manhattan, KS to buy a specific truck from them and so glad we did! We worked with JR and he was awesome. They weren’t pushy or your typical car dealership. We were in and out because they respected our time. After the sale, they even sent fresh cookies. So thoughtful, we’d definitely buy from them again!
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October 2023 by Andrea Hoag
I don't generally take the time to write reviews, but I just had the best car-buying experience of my life in Burlington Kansas and felt I should really "crow" about it! While I was reluctant at first to drive an hour into the "boonies" to look at a vehicle, Crow-Moddie Ford was the only place that had the specific Ford Flex I've been looking for. I worked with Korey and he was a kind, relaxed, no-pressure salesperson who simply answered all my questions and left it up to me to decide on the vehicle. He is a genuinely nice person and it showed in every communication we had. If you are someone who usually DREADS car-buying as a single professional woman, I cannot recommend this dealership more. Nothing was a hassle! I waited to write this review until after I took the used Flex on a long road trip and I am just as happy today as I was the day I purchased it. Without me even having to ask, they added an extended warranty and had the car washed, its oil changed and A FULL TANK OF GAS waiting for me the day I picked it up. MIND=BLOWN. Again, I cannot over-emphasize how calm and kind this car-buying experience was from start to finish. These are truly lovely people. I will buy all my cars here from now on! Five stars!
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July 2023 by Tylar Lang
Got an oil change, it was fast and painless other than that darn vending machine
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June 2023 by Debbie Gutierrez
From the first time my husband and I started doing buisness with Crow-Moddie Ford in Burlington KS, we have been nothing but PLEASED. We have purchased 2 trucks from them, plus accessories for the truck's. They always can get us an appointment to get our truck serviced in a timely manner. They are a kind, courteous team.
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June 2023 by WARREN BEFORT
Crow-Moddie Ford is a small town dealership with whom I have done business for nearly 30 years. They have a no pressure sales staff and a knowledgeable service department. One of the most appreciated aspects is, unlike many dealer finance departments, they have no administrative fees or attempt to hard sell add-ons when closing a purchase.
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June 2023 by Steve Cox
Car was picked up and delivered on time. Low price Guarantee on all tires makes it an easy choice. Buy 5 oil changes and get one free!
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May 2023 by Ken Caudell
Service work on my E350 went extremely smooth, Dayton and Kevin both kept me informed of everything that was going on and the techs doing the work were top notch.
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December 2022 by Amanda Melton
Dayton is always super Friendly! The guys always seem to check over everything before returning my car!! Always do a GREAT JOB!!
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November 2022 by Jay Schmidt
Lack of Accountability and Poor Workmanship. October 2022, I took my 2002 F250 super duty in for repairs. The service department was backed up, but finally after 15 days, my truck was ready to pick up. I picked up my truck and paid the $2013.48 bill. About a week later, after driving only about 252 miles, driving to work I hear something making a noise under the hood. I arrive to work, shut the engine off, and discover that the Serpentine belt is shredding to pieces. A NEW BELT HAD BEEN INSTALLED. I called the Service Dept. later that morning, to tell them of the problem. Since I couldn't drive the truck, they did agree to pick it up. When I arrive at the Dealership to pick my truck up, the additional charges are another $319.57 for a new Serpentine Belt, a Belt Tensioner, labor, etc. I asked the Service Desk if they would take the price of the belt and labor off that bill. I did not feel I should pay for something that they had just installed. The comment was "WE" did not do anything wrong. I stated, I would pay for the Tensioner but didn`t feel I should pay for the belt, and additional labor, etc. In my opinion, the Technician should have noticed the Belt Tensioner pulley was worn when he replaced the first belt. After getting no resolution on sharing of expenses, I paid the bill and left.Driving down the road, immediately after leaving I hear something making a noise. I pulled into Kelly Park to investigate but did not find anything immediately. After I arrived back home, I got back under the truck and found that the LEFT REAR BRAKE CALIPER BRACKET BOLTING WAS MISSING. This is an Item, which was repair/changed, during the first service, in October. DID THE TECHNICIAN FORGET TO REPLACE THOSE BOLTS, OR DID HE FORGET TO TIGHTEN THE BOLTS. I wanted to call, the Service Dept, but did not, as I figured they would just again say that they did nothing wrong. Just this week (1 week later), I look under the hood to check the oil. I find the ENGINE OIL DIPSTICK HANDLE BROKEN. The oil was changed on the FIRST repair Bill. They did not repair this nor tell me that they had broken it.WHAT ELSE WILL I FIND ON MY TRUCK THAT Crow Moodie Service Department worked on that will require more attention?I Have been Taking this Truck here for Service for over 10 Years. Why now, the Disrespect?I also, like to shop LOCAL, I am reconsidering!!!
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November 2022 by 65ffrcobra
Thanks so much for selling me the GT500, JR, Creig, and Steven were so great to deal with, very stand up no surprises. They even sent a nice volunteer fireman Bill to pick me up at the airport.
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November 2022 by Jesse Secrest
The entire staff was knowledgeable and helpful throughout my order and purchase process. I never felt any pressure and they treated me as if they had known me my whole life. Highly recommend them!
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November 2022 by Mike Gretencord
Great customer care, I would recommend them for any new or used vehicles, and great service department.
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September 2022 by Jennifer
Service department- went for oil change and came out with a list of problems.. which is fine. But they said my blower motor was needing replaced when all it needed was a new relay in the fuse box. So they were wanting me to have $200 repair that wouldn’t have fixed it when it only cost $20 for new relay and that fixed it.
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September 2022 by Jeff Finlayson
Good quick service and communication by phone for issues discovered during maintenance being performed with options for repair and cost as well.
