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“I damaged the back hatch door of my minivan. The entire hatch door needed to be replaced.They communicated with my insurance in terms of providing a quote, etc. I was told the repair would take four days but they only had to keep my minivan on Mon, Tue, and Wed for repair. I received a text on Thursday morning letting me know it was ready. Another nice surprise is they saved me $100 off of my $500 deductible.The only negative thing I would say is they rarely answer the phone. In order to communicate with them, my husband had to go over there in person (luckily it's a one minute drive down the road, but if this business was in a different town, not being able to reach someone would have been an issue and I probably would have found a different place).Overall I would recommend this place (and if needed, I will do business there again)! They are friendly, fast, and do quality work!”
“Driving on vacation we lost air on a day of 100 degree heat! I stopped in, asked if they could help. No warning. No appointment. They saw us immediately. Looked at my car and solved the problem in minutes. I was back on the road in no time at all. Kind. Professional. Honest. And amazing family to have met. Thank you for everything you did for us.Service: Air conditioning”
“What can I say about Matt Vail? He is honest, knowledgeable, and goes the extra mile. Vails aren't the cheapest, they are reasonable, and they are the best! I hit some construction material on a highway and blew out two tires. I bought tires while on the roadside then my car was shaking and rattling. He worked hard to diagnose the problem and get the parts I needed.”
Auto Repair
Auto Repair
Auto Repair
Auto Repair
Auto Repair
Auto Repair
“About a week ago, I was traveling far into Virginia. Our car broke down and this was the nearest town, so we came and had work done on the car. Although he wasn't a fan of the spiders in the back, he was such a funny and kind person. Amazing customer service as well!”